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Level 2 Contributor

Business verification - We were not able to verify your business details

I have been a partner for quite a while.  Now that I'm moving over, I'm finding that my verification failed.  The screenshot tells the story.  I'm just a sole proprietorship and work hard to build apps for clients with .net and sql server and azure.  Being a partner gives me credibility in this process.  I'm not sure what my next step is towards verification, but I've seen Microsoft people reach out on here before, so I'm hoping someone will do so again and give me some assistance.  Thx.

 

 

123 REPLIES 123
Visitor 1

Dear Microsoft support:

 

I have had a ticket open for days trying to verify my company here. I even got a DUNS number already and still failing verification ... I have a ticket open ID 619051294499036

 

Please let me know how to proceed here as I need to get the action pack I have customers asking for cloud services already and I have no ability to get the pack or sign up for SPLA.

 

 

 

Microsoft

Opening a ticket is the right step, the MPN support should be able to resolve this. Your ticket was opened on May 12 - it might take a few days more until you hear back from support since they are struggling with a high workload since a few months already.

Level 1 Contributor

@JanoschUlmerI am also having exactly the same issue. I have had a support ticket open for this issue since 27th Feb 2019. 79 days later and I am no further along. I have had multiple emails going backwards and forwards, all written with a poor level of English, and not one of them seems to understand that I am a sole trader. For instance the last email I recieved today asked me to provide articles of incorporation, which as a sole trader is rediculous because a sole trader is a UK business type that only requires the individual to be reigstered for tax purposes with a UTR (Unique Taxpayer Reference). They can trade then under any business name they choose without any form of business name registration. Articles of incorporation are used to establish exsisitence of a business in USA/canada and nothing to do with the UK.

Microsoft

Very sorry to hear that this is going on for almost 80 days now. For reference it would be good to post the ticket ID here.

Did they confirm they will continue working on that - or did they close the ticket? Before they close it they should at least be able to confirm if this kind of business is eligible or not - afaik there is no definition on what qualifies as a business and what not. 

It might be that for this new verification process not all global forms of "companies" were considered (and thus not all forms on how a verification can be provided or how to check on this), and your scenario sounds like one of those were the default process was not designed for. 

Level 1 Contributor

@JanoschUlmer 

Thanks for your response. The ticket ID is 619022791477024 and the emails I have recieved regarding this use the following reference SRX619022791477024ID. The ticket is still open but generally takes about 2 weeks or more for each response to an update. I am currently a Microsoft Partner Network Member with an active Microsoft Action Pack Subscription, now the 2nd year of subscription.

Before moving to the new Partner Center there did not seem to be an issue and the requirements show for purchasing this subscription, along with business type (IT Consulting Services Provider/Software Support Provider), as "During the purchase process, your company will be validated through Dun and Bradstreet (D&B). D&B verifies the company based on its name, address, website URL, and phone number." For which all evidence was provided at time of initial subscription.

Visitor 1

Add me to the long list of people having problems.

 

I trade under a DBA (which is registered but doesn't show up in D&B) so I changed it to the parent company -- which is in D&B and made sure everything is correct.

 

Keeps failing at employment verification failed.  No one called the company's phone number. I do have logs. Didn't get any emails either.

 

 

Visitor 1

hi

so do i, i have the same issue, need your help microsoft

Capture.JPG

Level 1 Contributor

I don't think they care.... my comment was well over a month ago. Although I'm not verifed, I was provided a MPN which was really all I needed.

Visitor 1

Hi, just read your review on the 'rejected' MPN ID business verification.   I agree, dont really care about MS business verification step.  Just need the MPN ID to sign up for SPLA licenses.   Were you able to use your MPN ID to buy from Microsoft ... even without the business verification? 

I am in two minds to just to submit the SPLA contract with the (unverified) MPN ID.   

Influencer

Depending on where you are in the world - I would recommend calling your Regional Service Center.  If you have an MPN ID, you should be able to get someone on the phone to help you get to the right place.

https://support.microsoft.com/en-us/help/3202548/how-to-get-microsoft-partner-network-help 

In the US I know that number is 1800MPNSOLV but will be different based on where you are in the world.

I hope this helps!

Visitor 1

Having the exact same issue.

Partner profile rejected due to business details not being able to be verified.

I believe Dun & Bradstreet are the 3rd party who do the verifications. You would think that if a profile was rejected, someone would call or email to let you know why but that doesn't happen.

All my business details are correct and match with my ABN details with Australian Business Register. It would be very simple for Dun & Bradstreet to verify one's business name and owner by searching ABN Lookup, but obviously they don't. I'm guessing that they are only checking Company details and not those of Sole Traders.

I've contacted Microsoft Partner support who, after spending several hours on the phone, told me that they needed to escalate the case but that it could take up to 12 weeks to have an answer.

Absolutely terrible service once again by Microsoft. If they didn't have such a monopoly, any other business with this poor level of service, would be out of business in a flash. But alas, we are just slaves to Microsoft and they couldn't give a stuff about us small businesses.

In the meantime, my business suffers and I lose work daily because I can't be registered as a partner.

Thanks for nothing Microsoft. You Suck!!!!

Craig

Level 1 Contributor

Same here: Rejection without any comment about about the reasons.

Visitor 1

I have the same issue with o365 adm login and no answer from support ticket?

Level 2 Contributor

I am also having the problem and the support are not supportive, the technical team really does not care.

Visitor 1

+1! Same issue! Partner application fails at Business Verification. Please help!

Visitor 1

Hello,

I'm having the same issue as Daniel. My application failed at the business verification stage, as below.

csp fail.jpg

Could I please have some assistance with this.

 

Level 1 Contributor

I myself am also a sole trader having the same issue as above ? 

I've tried Live Chat but that didn't really seem to go anywhere if i'm honest. 😞

Visitor 1

+1, having the same issue - sole trader and hit the same rejected status at the same point. No idea what to do next!

Microsoft

Hello Daniel,

I am sorry that this has been an unpleasant experience... Can you please share your MPN ID and the e-mail address (you can PM or e-mail me directly) you've used with the subscription? I can direct those to someone who can help get this figured out.

Thanks!

Miki, MPC team

Visitor 1

I had the exact same thing happen to me recently.  I am the sole owner and employee of my business and they couldn't verify 'employment'.  So I created a support ticket and explained everything again, just as I did with the call center employee that called to verify from D&B.  It ended up being escalated and I was asked to provide proof of ownership for my business or domain name.  Simply going into my domain hosting account I was able to grab a screenshot of my domain details which inncluded my name, my business name and address.  My problem may have been that my domain registration is private so they may have just seen the proxy and thought it was bogus.

I didn't receive any notification that the paperwork I submitted was sufficient but in a few days I noticed the rejected status removed.  I followed up with the case manager and they didn't necessarily know either, but I was able to proceed with the CSP enrollment and that is what mattered.  Not sure why support isn't more in sync with why this may be happening and then the person helping me isn't sure what the other team is doing that is reviewing the account for accuracy.  They put the verfication process out to a thrid party and trust them blindly.  The strange thing is I have been a partner for over 2 years and all of a sudden this starts happening, I imagine they want to cull the group witht the new CSP programs.

So, long story short- get in touch with partner support for cloud services and they should be able to get you straightened out.

-E

Level 2 Contributor

I've been a Microsoft Partner for years.  Most recently when I tried logging into the website, I received a message saying that the partner center had migrated to a new site.  I logged into the new site and all of my information transferred over.  

I then tried to order a couple of CSP products through my distributor and received a message that my MPN ID was invalid and that I couldn't continue my order.  I logged into partner center and saw that I am stuck on Employment Verification.  I own the company and haven't received any employment verification calls or emails.  In the meantime, I can't renew or order new products.  Is it because I'm stuck on employment verification?

Can someone please provide some guidance as to what to do next?