Level 2 Contributor

Business verification - We were not able to verify your business details

I have been a partner for quite a while.  Now that I'm moving over, I'm finding that my verification failed.  The screenshot tells the story.  I'm just a sole proprietorship and work hard to build apps for clients with .net and sql server and azure.  Being a partner gives me credibility in this process.  I'm not sure what my next step is towards verification, but I've seen Microsoft people reach out on here before, so I'm hoping someone will do so again and give me some assistance.  Thx.



281 REPLIES 281
Visitor 1

Looks like I am not alone 🙂

Level 2 Contributor

I am having the same problem and with no success with support.  Any news?

Visitor 1

Me too. Signed up a week ago and not movement.

Level 1 Contributor

We are still having this issue.  has anyone figured out how to get the business verification to quit pending?

Level 2 Contributor

I had success.


1. Put in a support ticket via the Support tab in the partner portal.

2. I gave them a receipt from the purchase of my domain, and a letter from my bank (Official business Document). I also gave them a copy of my California Reseller's Permit, just to be safe. I had to give these via attachment in an Email responding to them  asking for them. I couldn't attach them to the ticket itself. 

3. Post here with your ticket number from step 1. This did seem to get some attention on my case, and other falk. That was likely important to getting a timely response. 


This seemed to do the trick. I am now able to resell O365 via Ingram Micro(which is less clunky than it used to be) for my clients. I think the real trick is to know what documents to use. The receipt for the domain purchase MUST have the same name, business name, email and street address that is in your partner profile. Same with the Official Business Document. I imagine a bank statement would also count as an official business document, but I didn't have one yet. But my Credit Union is awesome and they wrote me a custom letter for this purpose. 


I hope those details help others to know what Microsoft wants. I had pretty good response time for my ticket, but I am US based, so might have the priviledge of being in the same time zone as Microsoft HQ. 

Visitor 1



I also created a ticket with ID 2106170040007341. I got a first reply and they told me that they are not responsible for this area and they should have forwarded the request to another team. Have not received any reply from anyone and my Action Pack subscription expires in less than a month and cannot renew it due to the Employment and Business Verification issue. I am now risking losing my Microsoft365 subscription and not sure what happens after that. I am a sole proprietor and provided my VAT certificate with my details. However, I need some kind of reply from Microsoft's support team.


Thanks and Regards,


Level 1 Contributor

Dear Microsoft support:


I have had a ticket open for weeks trying to verify my company here. I have a ticket open ID 2102170040005280 and 2102070040000230 for employee and business verification.


Please let me know how to proceed here as I need to get the action pack!

Level 1 Contributor

Thanks Erik.  I opened a ticket yesterday, hopefully we will also be able to move forward.  I appreciate your response.


Visitor 1



I want to get a CSP business off the ground, so far it is just me, sole proprietorship.  I received the call from DB in the second week of March for verification, and awaited email for the email account verification.  About 12 days went by with nothing.  At this point I assumed something did not pass, and redirected my focus to wrapping up some end of quarter tasks and laying out 2nd quarter goals at my "day job."  

I decided today to look in on it again today and see if I can make some headway.  My personal life has changed in a dramatic way in the past month and I wanted to invest some of that momentum into energizing my CSP business efforts.  I noticed in my Hotmail account (which I've used to sign in to the partner network for many years), I was receiving much more focused content from the partner network regarding CSP business development.  This looked promising.  Also, I was tagged as DPOR on an Azure subscription recently, and wanted to see if it reflected on the Dashboard. 


That is when I saw the notice of the application being rejected.  It said my employment with NimbusNeXT could not be verified.  I AM NimbusNeXT!  I can't even seem to find the usage details of the Office 365 subscription I was tagged on.  Well, I also saw in my mailbox (my company mailbox, which is an organization subscription using the Action Pack benefit) that one hour after I set this project down I was contacted by email for verification of the email address, and wonder if my lack of response was the cause of the rejection. 

To be sure, when 12 days had passed since the D&B call and no news, I'd fallen into a somewhat disheartened state, far removed from my initial excitement around doing something life changing for my family.  There is no "rejection resolution" flowchart for me to follow, but I'm not gong to accept that the doorway to opportunity has been closed, and I would like to know just what is my next action to get back on the track.  


In trying to seek guidance, I can't even tell if "Partnership 101" is the correct location for this subject...  hopefully you all are just trying to test my resolve.  





Level 2 Contributor

Hi All,


I've had the same issue.  I've provided bank statements, Companies house, invoices and VAT documents.  All of which are official documents.


I've raised a support ticket: 2102140040000251 and am still awaiting a response.


What is frustrating is the reason being "Account verification failed" however, my company is listed on official Govt. website as a listed company.


I really hope MS can resolve this soon.

Visitor 1

Dear Microsoft support:


I have had a ticket open for days trying to verify my company here. I even got a DUNS number already and still failing verification ... I have a ticket open ID 619051294499036


Please let me know how to proceed here as I need to get the action pack I have customers asking for cloud services already and I have no ability to get the pack or sign up for SPLA.





Opening a ticket is the right step, the MPN support should be able to resolve this. Your ticket was opened on May 12 - it might take a few days more until you hear back from support since they are struggling with a high workload since a few months already.

Kind regards,
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Level 1 Contributor

@JanoschUlmerI am also having exactly the same issue. I have had a support ticket open for this issue since 27th Feb 2019. 79 days later and I am no further along. I have had multiple emails going backwards and forwards, all written with a poor level of English, and not one of them seems to understand that I am a sole trader. For instance the last email I recieved today asked me to provide articles of incorporation, which as a sole trader is rediculous because a sole trader is a UK business type that only requires the individual to be reigstered for tax purposes with a UTR (Unique Taxpayer Reference). They can trade then under any business name they choose without any form of business name registration. Articles of incorporation are used to establish exsisitence of a business in USA/canada and nothing to do with the UK.


Very sorry to hear that this is going on for almost 80 days now. For reference it would be good to post the ticket ID here.

Did they confirm they will continue working on that - or did they close the ticket? Before they close it they should at least be able to confirm if this kind of business is eligible or not - afaik there is no definition on what qualifies as a business and what not. 

It might be that for this new verification process not all global forms of "companies" were considered (and thus not all forms on how a verification can be provided or how to check on this), and your scenario sounds like one of those were the default process was not designed for. 

Kind regards,
Get consultations form Technical Presales & Deployment services team via
Level 1 Contributor


Thanks for your response. The ticket ID is 619022791477024 and the emails I have recieved regarding this use the following reference SRX619022791477024ID. The ticket is still open but generally takes about 2 weeks or more for each response to an update. I am currently a Microsoft Partner Network Member with an active Microsoft Action Pack Subscription, now the 2nd year of subscription.

Before moving to the new Partner Center there did not seem to be an issue and the requirements show for purchasing this subscription, along with business type (IT Consulting Services Provider/Software Support Provider), as "During the purchase process, your company will be validated through Dun and Bradstreet (D&B). D&B verifies the company based on its name, address, website URL, and phone number." For which all evidence was provided at time of initial subscription.

Visitor 1

Add me to the long list of people having problems.


I trade under a DBA (which is registered but doesn't show up in D&B) so I changed it to the parent company -- which is in D&B and made sure everything is correct.


Keeps failing at employment verification failed.  No one called the company's phone number. I do have logs. Didn't get any emails either.



Visitor 1


so do i, i have the same issue, need your help microsoft


Level 1 Contributor

I don't think they care.... my comment was well over a month ago. Although I'm not verifed, I was provided a MPN which was really all I needed.

Visitor 1

Hi, just read your review on the 'rejected' MPN ID business verification.   I agree, dont really care about MS business verification step.  Just need the MPN ID to sign up for SPLA licenses.   Were you able to use your MPN ID to buy from Microsoft ... even without the business verification? 

I am in two minds to just to submit the SPLA contract with the (unverified) MPN ID.   


Depending on where you are in the world - I would recommend calling your Regional Service Center.  If you have an MPN ID, you should be able to get someone on the phone to help you get to the right place. 

In the US I know that number is 1800MPNSOLV but will be different based on where you are in the world.

I hope this helps!

Visitor 1

Having the exact same issue.

Partner profile rejected due to business details not being able to be verified.

I believe Dun & Bradstreet are the 3rd party who do the verifications. You would think that if a profile was rejected, someone would call or email to let you know why but that doesn't happen.

All my business details are correct and match with my ABN details with Australian Business Register. It would be very simple for Dun & Bradstreet to verify one's business name and owner by searching ABN Lookup, but obviously they don't. I'm guessing that they are only checking Company details and not those of Sole Traders.

I've contacted Microsoft Partner support who, after spending several hours on the phone, told me that they needed to escalate the case but that it could take up to 12 weeks to have an answer.

Absolutely terrible service once again by Microsoft. If they didn't have such a monopoly, any other business with this poor level of service, would be out of business in a flash. But alas, we are just slaves to Microsoft and they couldn't give a stuff about us small businesses.

In the meantime, my business suffers and I lose work daily because I can't be registered as a partner.

Thanks for nothing Microsoft. You Suck!!!!