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Compliance monitoring through the Partner Accountability Management (PAM) team

As partners, our mutual commitment to building and maintaining trust means doing business the right way. The highest standards of conduct are key for retaining partners and customers and are necessary to drive value for Microsoft, our partners, and all our stakeholders.


To foster and maintain a culture of compliance and trust, Microsoft established compliance monitoring through the Partner Account Management (PAM) team almost two years ago. The PAM team consolidates monitoring efforts and drives timely resolutions for identified areas of noncompliant behavior in our partner ecosystem, with the aim of improving the channel for all. 


As such, a FAQ document has been created to help partners understand how PAM operates and the key areas of clarity where we get most questions. You can find more information at Understanding partner compliance (microsoft.com).


As a reminder to all our partners, suppliers, and other representatives worldwide, it’s mandatory to comply with our Anti-Corruption Policy for Microsoft Representatives, our Partner Code of Conduct, and the terms and conditions of our agreements.