Partner University portal associated with incorrect organisation

[Anonymous]

Hi,

I have dissociated with my old company and enrolled with another company on partner.microsoft.com some 2 weeks ago. This show correctly on partner.microsoft.com, but when I login to partneruniversity.microsoft.com I'm still seeing my old company when I go to switch organizations tab and my new one does not appear.

Does anyone know the solution to fully remove my old organisation from the partner university? Or know what number I should call to get this sorted as I can't find the support number.

Many thanks
Richard

[Anonymous]

Did you manage to resolve this? Both myself and a colleague are having the same issue.

[Anonymous · Accepted solution]

Hi all, I receieved information from the SME:

"Partner University recognizes partners based on their MPN ID credentials. Somewhere in the PMC system, this partner's records likely haven't been updated with the new org; that's why they're getting blocked. In a situation like this, the RSC Support teams are the best ones to resolve the partner credentials issue."

Please contact your local RSC team to get this resolved.

[davidanstee]

I have a problem that my account appears to be associated to 3 organisations, and ive completed course in the wrong organisation that do not appear in the correct organisation

How on earth do I get support from Microsoft? Navigating their support pages just wastes hours of time without any positive result

[Anonymous]

Hi @Anonymous, thanks for asking. @Anonymous, is this something you can help with?