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Modern Workplace Discussions

Discuss best practices related to Security, Teamwork and Unified Endpoint Management (Microsoft 365).

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Level 1 Contributor

Word and Excel 2016 keeps crashing

Hi,

I have a customer who has a sbs 2011 server, we have recently migrated all email to the cloud and so the server is now being used just for file and print. All users are either Windows 7 or 10 and all are using office 2016 as part of their 365 subscription. A couple of users are reporting that Word and Excel are crashing and when it does it offers a saved copy of the files but that was the last one that the server had saved to it and not the current file that they were working on.

My questions are, how can I troubleshoot the crashing and also how can I turn on autosave so that these files are retrivable should there be a crash?.

 

1 REPLY 1
Level 6 Contributor

I'd contact Office 365 support directly here.

https://support.office.com/home/contact