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PSC support

If PSC isnt working properly for partners, where can they reach out for support? Thank you

15 REPLIES 15
Community Manager

Re: PSC support

Hi Raj! Partners can submit support inquiries at Cosell@microsoft.com for PSC questions. Hope that helps!

Level 1 Contributor

Re: PSC support

please also post the login URL for PSC.

@Raj 

Thanks

Microsoft
Microsoft

Re: PSC support

@XcalarInc, here is the link >> https://partnersales.microsoft.com; your GTM onboarding collateral should also have this info. Thank you

 

 

Level 1 Contributor

Re: PSC support

super cute error message....

Screen Shot 2019-02-22 at 2.15.04 PM.png

Your xxxxxxxxxxxxxxxxxx account is not authorized to use Partner Center Sales Connect at this time. If you feel like you are receiving this message in error, please contact saleconn@microsoft.com to get help. Be sure to include the account information on this line... @czhu @Raj 

Microsoft
Microsoft

Re: PSC support

@XcalarInc , please contact saleconn@microsoft.com for help. @czhu  is there someone else who can comment re this issue? Thank you

Community Manager

Re: PSC support

@justin any other PSC support resources we can point the partner to?

Microsoft

Re: PSC support

@XcalarInc, CoSell@Microsoft.com would also be able to help if you haven't been able to resolve yet.

Level 3 Contributor

Re: PSC support

Having issues with PSC. Does anyone else have issues too?

Community Manager

Re: PSC support

Hi Parul,

What kind of issues are you seeing?

Level 3 Contributor

Re: PSC support

When I click on any opporuntity it gives me following screen.

 

r.png

Microsoft
Microsoft

Re: PSC support

@Parul  please try sending an email to cosell@microsoft.com for help. Thank you

Level 3 Contributor

Re: PSC support

Ok will do. Unfortunaely the issue exists today also. We are not able to act on updating/adding info in PSC.

Thanks!

Parul

Microsoft
Microsoft

Re: PSC support

@czhu can you help?

Community Manager

Re: PSC support

Parul - were you able to reach out to the cosell desk? That team will be best able to support you. 

Highlighted
Level 3 Contributor

Re: PSC support

Per your guidance I did send them a mail with my issue yesterday (3/27). Have not received any response though. ANd yes for me the issue is still very much there even today. I can add the opportunity but can't do anything with them. I get the same robot screenschot. 

 

Would appreciate an ETA to resolve this issue. 

 

Thanks!

 

Parul