PSC support

[Raj]

If PSC isnt working properly for partners, where can they reach out for support? Thank you

[Parul]

Having issues with PSC. Does anyone else have issues too?

[czhu]

Hi Parul,

What kind of issues are you seeing?

[Parul]

When I click on any opporuntity it gives me following screen.

[Raj]

@Parul  please try sending an email to cosell@microsoft.com for help. Thank you

[Parul]

Ok will do. Unfortunaely the issue exists today also. We are not able to act on updating/adding info in PSC.

Thanks!

Parul

[Raj]

@czhu can you help?

[czhu]

Parul - were you able to reach out to the cosell desk? That team will be best able to support you. 

[Parul]

Per your guidance I did send them a mail with my issue yesterday (3/27). Have not received any response though. ANd yes for me the issue is still very much there even today. I can add the opportunity but can't do anything with them. I get the same robot screenschot. 

Would appreciate an ETA to resolve this issue. 

Thanks!

Parul

[czhu]

Hi Raj! Partners can submit support inquiries at Cosell@microsoft.com for PSC questions. Hope that helps!

[XcalarInc]

please also post the login URL for PSC.

@Raj 

Thanks

[Raj]

@XcalarInc, here is the link >> https://partnersales.microsoft.com; your GTM onboarding collateral should also have this info. Thank you

[XcalarInc]

super cute error message....

Your xxxxxxxxxxxxxxxxxx account is not authorized to use Partner Center Sales Connect at this time. If you feel like you are receiving this message in error, please contact saleconn@microsoft.com to get help. Be sure to include the account information on this line... @czhu @Raj 

[Raj]

@XcalarInc , please contact saleconn@microsoft.com for help. @czhu  is there someone else who can comment re this issue? Thank you

[czhu]

@justin any other PSC support resources we can point the partner to?

[justin]

@XcalarInc, CoSell@Microsoft.com would also be able to help if you haven't been able to resolve yet.