Azure admin password needs resetting

[sclark]

We are hoping to receive assistance,  our Microsoft technical lead Shayak is locked out and needs help resetting our Azure Admin username and/or password; screenshot is attached.  

Looking for for resolution with the appropriate partner technical support team.  Thank you in advance for your assistance.

[JanoschUlmer]

What did support say why they can't help?

What is the problem withusing the self-service password recovery (The option also visible in the provided screenshot in the login dialogue)?

It is quite difficult to help if it is unclear what the actual problem is.

I guess there are no other users with admin roles in AzureAD you can use? 

[Raj]

@sclark  can you respond to @JanoschUlmer please. Thank you

[sclark]

Hi @JanoschUlmer  thanks for your response, I'm checking with our team and will update you here asap. 

[Raj]

@czhu , they have already been working with Azure support; 

their problem is still not resolved. Any guidance. Thank you

[czhu]

I would recommend also going to the Microsoft Technical Community for additional insight. They have Azure forums, which you can find here: https://techcommunity.microsoft.com/t5/Communities/ct-p/communities