Azure admin password needs resetting
We are hoping to receive assistance, our Microsoft technical lead Shayak is locked out and needs help resetting our Azure Admin username and/or password; screenshot is attached.
Looking for for resolution with the appropriate partner technical support team. Thank you in advance for your assistance.
What did support say why they can't help?
What is the problem withusing the self-service password recovery (The option also visible in the provided screenshot in the login dialogue)?
It is quite difficult to help if it is unclear what the actual problem is.
I guess there are no other users with admin roles in AzureAD you can use?
I would recommend also going to the Microsoft Technical Community for additional insight. They have Azure forums, which you can find here: https://techcommunity.microsoft.com/t5/Communities/ct-p/communities