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Level 2 Contributor

ISV Competency

Greetings,

I am one of the partners which is facing the upcoming removal of the ISV competency, and as a Gold partner with this competency, we are facing losing benefits of 35 Visual Studio Enterprise subscriptions plus other IUR benefits that we avail of.

With nothing for us to migrate to in terms of an equivalent competency, why is Microsoft doing this to its own partner community?
If suddenly the ISV competency is no longer fit for purpose, and Microsoft intend to restructure it and replace it with something else, surely they should be putting the new competency in place before sunsetting the old one so that partners don't lose out on such a substantial benefit?
35 VSE subscriptions is not something that we can find down the back of the sofa. It would equate to real costs for our business and to be honest, would turn us away from the partner program in future if Microsoft just randomly decide to remove competencies with nothing for partners to do as an alternative.

What are we supposed to do?

50 REPLIES 50
Level 3 Contributor

Competencies at Risk

Dear All,
 
Our competencies Gold Data Analytics and Gold ISV are at risk. This happened because of recent changes in migration to Partner Center. I have been in touch with MS executive for more than two months (from October) now but my query is not resolved yet.
 
Our anniversary date is 31st December 2018 and we fear because of this we may lose our competencies and it will affect our business badly.
 
We have completed all the requirements.
 
Gold Data Analytics: We are following beginners option
 
Gold ISV: We have published in Azure Marketplace which is reflecting. 100000$ TTM Azure consumption is not reflecting.
 
After a lot of struggle and calling almost every day and talking to MS support, our Gold Data Analytics competency requirements got completed. Now Gold Cloud Competency has come to risk(Just saw yesterday) which was showing completed earlier.
 
Gold Cloud: We are following Azure Consumption option or Distributor option both or met
 
Any help regarding this will be appreciated.
 
Regards,
Mohammed Basha,
TheDataTeam
Community Manager

Re: Competencies at Risk

Hi Mohammed,

Thank you for reaching out. I'm working to connect you with the best resource to help you out. I'll keep you posted once I get more information.

Best,
Cathy 

Community Manager

Re: Competencies at Risk

Hi Mohammed,

The best resource to help with all of your competency questions and escalations is to contact the Partner Support Desk at https://partner.microsoft.com/support, where you can access an online chat tool or get a direct link for the support desk. The support desk can then look through your membership info and walk you through any gaps or outstanding issues. Have you tried exploring this route yet?

Best,

Cathy

Level 3 Contributor

Re: Competencies at Risk

Thanks, Cathy.

As indicated earlier I am in touch with MS executive and it's not working out. Somewhere even they are not able to figure out why consumption is not visible on the portal. I could see only CSP clients consumption which is visible but not DPOR clients.

Regards,

Basha

Community Manager

Re: Competencies at Risk

Hi Basha,

Can you share which MS contact you've been working with on this issue? I'm not clear on what the DPOR issue is here in regards to the Data Analytics and ISV competencies as the former doesn't have any ACR requirements and the latter doesn't use DPOR to qualify into the competency. I'd like to dig into this more on this side. 

Cathy

Level 3 Contributor

Re: Competencies at Risk

Dear Cathy,

Thank you so much for your interest. SRX1448938806ID, SRX1448938547ID, S201811200323167890, SRX618101791361201ID are some of the tickets that were generated. I have been in touch with MS executive since October 26th, 2018 and I am based out of India. 

You are right Gold Data Analytics and Gold Cloud Platform competency are now reflecting on the portal but:

Gold ISV: 100000$ TTM Azure consumption is not reflecting. We are following Published App option.

Hopefully, a screenshare session will help and I can explain in detail. My contact details are: +91 7338345084 and email id: mohammed.basha@thedatateam.in

Regards,

Basha

Level 3 Contributor

Re: Competencies at Risk

I have a similar issue...

We hold an ISV Gold Competency - all requirements met, no Dashboard notification mentioned anything about ISV Competency being at risk. However, I found out (by chance) two weeks back that IUR benefits for ISVs are being re-evaluated.

I spent months working with Partner support to confirm that the ISV Gold competency would cover us regarding IUR benefits and now, less then a  month before our anniversary, I hear this information.

I have also been working with Partner support and the response has been...

We do not know anything more and will let you know if anything changes.

Very frustrating for a Partner that dedicates their core resources and product vision towards providing solutions that run on Azure...

After so many years of being a Microsoft Partner, I am very troubled by the lack of communication and clarity regarding Partner Communications in this area...

 

Highlighted
Level 3 Contributor

What happened to the IUR benefits for ISVs?

We are a current Application Development Partner and have been for many years.

Recently we were migrated into the new Partner Portal and to our surprise find that the requirements for this competency have changed. Our renewal date is Jan 15 2019 so we have been in a rush to get a few of our developers to pass new exams. In the past, we had maintained this certification via tested applications and customer references.

In the meantime and in parallel to this, I find that we have already met the requirements for Gold ISV as we use an Azure EA to host our solutions for some very large retailers and manufacturers. We clearly meet the Azure spend requirements and our solution is listed in the Azure MarketPlace for quick integration with Azure AD. I was so happy to see that (as a Gold ISV) we would still have similar IUR benefits (primarily Visual Studio Subscriptions and O365 Licenses) which we rely on to support our teams and development – these benefits are  clearly identified in the new Partner Portal.

To confirm this, I even worked with a Partner Support representative a few months ago to validate these benefits.

So I’m thinking - we are a Gold ISV and should be good to go for renewal in January and (just in case), I’ll have our developers spend some time taking a few exams to see if we can hold onto the Application Development Competency. However, focusing on taking tests is not where I need developers at the moment and it’s never easy to pull them off active projects.

Nevertheless, I felt confident that the Gold ISV Competency was a good fallback plan for maintain IUR software benefits.

Just by chance, I was speaking with A Microsoft partner account assistant the other evening, and she mentioned that Microsoft decided to remove the ISV competency from receiving all IUR software benefits? I was startled and asked: “When was this decision made?”  The response was late in September 2018…

What in the world is going on here?
How is a Partner supposed to keep up with this?

I asked the account rep to show me some evidence of this change and she directed me to logout of the Partner Center and visit a Microsoft Public Website to download the latest IUR benefits for competency Partners.

ISV was not even listed on the document!

I spent weeks working with a partner account rep, validating that the ISV Gold competency would be a great fallback plan to maintain IUR software benefits and now this change?

 

Can anyone help explain this?

Microsoft

Re: Competencies at Risk

Very Good Day mohammed_basha

 

Here is some info i would like to share with you and the community,  related to Competencies at Risk

 

the below reasons are common:

Sales Performance option

  • ISV is a new Competency and there are confusion when it comes to validating which Subscriptions qualify for ISV (EA Agreements). We have to reach out to AskPI (before) to get a confirmation if the submitted subscriptions of the Partner is qualified or not (if the information is not showing up in PC already)
  • For Data Analytics, source file in identifying the correct Power BI sales of Partner is not synchronized with what we see in PC Performance Analytics report and the Partner Insights view of the Partner

Certified application

  • For ISV, lack of resource and communication regarding the published application of the Partner once done

 

However ,as i mentioned before, we already contacted an agent ino Order to provide you some guidance and most important a resolution.

 

Regards.

Level 3 Contributor

Re: Competencies at Risk

Hi Laura,

Could you elaborate on why Microsoft has removed the IUR Software benefits from the ISV competency? For that matter, the word "ISV" is not even listed on the latest IUR software benefits document.

Currently, in the new Customer Service Portal, we hold the Gold ISV status and show current IUR software benefits available until our renewal (in Jan). The ISV competency is not listed at Risk. However, (two weeks ago) I was recently informed that these benefits would no longer be provided under the ISV competency. When I questioned further, the response was that this is currently under evaluation.

As a Microsoft Partner, we have been developing Industry wide supply chain solutions for the past 30 years using Microsoft tools and technologies and now developing, supporting, hosting many of our client’s solutions and subscriptions in Azure. 

Does Microsoft no longer feel that ISV Partners require tools like Visual Studio or require licenses for O365 or Windows OS for Dev, Test and demonstration?

Some ISVs also do much more than simply develop applications. We sell, host, develop, demonstrate, evangelize and promote Microsoft technologies across a wide industry scope of retail / manufacturing and industry associations. I certainly can’t speak for all ISVs but we certainly rely on the IUR benefits provided under this competency.

Microsoft

Re: Competencies at Risk

Happy Holidays  NGCBSiegel

 

I will be more than Glad to provide some guidance, let me go back with my team in order to get all the answers and some resources, and  i will get back to you.

 

 

Regards

LauraR.

Microsoft

Re: Competencies at Risk

Happy Friday NGCBSiegel 

 

The ISV competency is being reevaluated. We are hoping to have a new program in FY20 available to ISVs. If you have the ISV competency, you can continue to access and utilize your benefits until your anniversary date. Visit the partner website, select Dashboard, and sign in to view your benefits. 

As long as partners will be able to see the ISV competency available on their own Partner Dashboard and they meet the requirements, they will be able to purchase the corresponding membership and be awarded with the offered benefits by this competency (Technical Journeys <Advisory Hours> and the new Go-to-Market services).

Removal of Competency in Partner Dashboard: current estimate is sometime in January 2019. No exact ETA on that.

 

Here is more  information that may help

You can find it in the ISV Competency in Partner Dashboard - https://internal.support.services.microsoft.com/en-us/help/4294545/isv-competency-in-partner-dashboard

Under FAQs

 

Regards.

LauraR

 

 

Level 3 Contributor

Re: Competencies at Risk

What is frustrating about this - is that we were informed this decision was made about a month ago. We try to plan our development, technologies, tools and resources and licensing based upon some of these IUR software benefits. Since our anniversary date in in January, this does not offer us much time to prep for an alternative competency that offers similar IUR Software benefits.

One would think it would make more sense to leave the benefits in place with the ISV competency and then provide a more advanced warning that the ISV competency and benefits will be changing in the future.

As opposed to …

The Partner Portal, giving no hint of this and allowing partners to believe everything is fine with the ISV competency renewal and then leave it as a (last minute) surprise that the benefits will not be the same…

Level 1 Contributor

Re: Competencies at Risk

We are currently going through exaclty this problem. It is very frustrating and Microsoft support has been very poor on this.

We have been a gold partner for many years and our renewal date was 31 Dec 2018. It was mid December when we discovered ISV was being withdrawn, which gave us very little time over the holiday period to try and qualify for another competency. After contact with Microsoft they assured us that we would have a 30 day grace period after renewal date and we would not lose our benefits.

Returning to work on 2 January 2019 we found that we had lost our gold partner status and we had lost all the license benefits for Visual Studio Enterprise. The result is 35 dev's unable to work because they are locked out of Visual Studio since the license is expired. I spent several hours on the phone to Microsoft to try and restore the licenses since we are still in the grace period. They were unable to do this even after escalating the call higher up the chain. The final reply on it was Microsoft closing the ticket saying we just had to apply for another competency instead.

After many years being a Microsoft partner, writing our entire product suite based on Microsoft technolgies, promoting, supporting and selling Microsoft products we feel that Microsoft has unfairly treated us as a partner - not just by withdrawing the ISV competency at short notice, but also failing to honour their grace period and offering very little assistance to us on how to overcome this situation.

The replies from Microsoft on here just enforce their unfair behaviour. A statement of "it is being re-evaluated" and something new will be available in FY20 does not help us. We either have to find a new way of rapidly attaining gold partner status, or face a huge bill for 35 VS Enterprise licenses.

Community Manager

Re: Competencies at Risk

Hi Adrian,

I completely understand your concern and will help work to assist you the best I can. Can you please provide the ticket number you had and confirm the country you're based in? We'll take a look from our side.

Best,
Cathy

Level 1 Contributor

Re: Competencies at Risk

Yes sure, we are in the UK and it is ticket 1455004461.

Level 3 Contributor

Re: Competencies at Risk

Thanks for the feedback and warning!

This causes me some concern as I was informed the same - from Microsoft Partner Services and our renewal begins tomorrow (Jan 15).

 I think I will call in today and start a support ticket because (at this stage), I cannot trust any information coming from Microsoft on this subject.

Visitor 1

Re: Competencies at Risk

Just discovered two days ago that we were unable to renew with ISV competency (having one certified app). We have to renew before 28th February. This is impossible to have 4 individuals certified for this date.

We were not informed at all by Microsoft during 2018. End of last year, the old partner website explained that we need to wait the new partner website before renewing our gold membership. This is what we done. We waited. And now we are "rewarded" by MS by not being able to renew.

I just looked at the MSCD:App Builder certification. This is a complete Joke. We need first to have 4 developpers to become MSCA:UWP. This requires to pass 2 exams : 70-483 and 70-357. After that we need to pass another exam to be choosen among 70-532, 70-535, 70-487, 70-488, 70-489, 70-496, 70-497, 70-498. But if you look carefully, all those exams are now marked as "RETIRED" except 70-487 "Developing Microsoft Azure and Web Services". This joke needs to have 4 people spending hours and hours in order to prepare this exam. During this time they do not work for company and for making business and profit. If one of those developper decides to leave the company just weeks or months after passing all the exams then we need to pass again all the 3 exams with a new developper. If MS changes policy and decides in future (in 1, 2, 5 or 10 years?) to deprecate a MSCA or MSCD, or to ask for a new MSCA or MSCD competency, then we need to pass exams again and again and again. GOLD and SILVER status are now virtually impossible for small companies.

I am totally disgusted by MS. We were one of the rare mobile developper company to support Windows 8 Metro, Windows Phone and UWP while all others were focusing on Android and iOS.

This is a good lesson for us. Do not trust big companies like MSFT. Never. Now I need to set up a self hosted open source GIT server (and surely NOT USING GITHUB as it has been bought by MS!), and will move all our source code to this new server. Same for bugtracking tool. I will get rid of Team Foundation Server and the Windows Server that hosts it. Satya Nadella wanted to change MS position on open source... it seems this is done by "encouraging" its (ex-)partners by dropping MS products and switching to open source products...

Visitor 1

Partnership at Risk - ISV

The company I work for has been an MS Gold ISV partner for several years.  The ISV partnership track has been under review the last several years. This has always made renewals stressful as the requirements were not documented.  Microsoft has finally announced the new requirements. These requirements include an approved application (not a problem) and $100k in Azure consumption in the prior year.  My problem is that this new requirement gets made halfway through our partnership year and now we are at risk.  The new application once launched will consume the $100k per year in Azure consumption. The problem is that by our renewal period the App will have only been public for a month or two.    Anyone else having struggle with the new ISV requirements?

Community Manager

Re: Competencies at Risk

Hi Julien,

I appreciate you sharing your feedback and I sincerely apologize for the experience that you've had. I completely understand the frustration and how this impacts your staff and business. In order for me to look into this further, do you have any relevant support ticket #s that you can share with me? Have you spoken to support before about this?

Best,
Cathy

Level 1 Contributor

Re: Competencies at Risk

Hi Cathy,

In fairness renewals have turned shambolic.

We have a gold erp renewal and I have been just trying to confirm the cost and bank details to pay the renewal for 6 weeks now (case ID S201812181739391446).  so very simple how much and who do I pay - 6 weeks of gibberish emails and still not able to renew.  New Dashoard portal "download invoice" directs you to the old PMC when in turn re-directs you back to the new Dashboard.

Trying the online  - 65 in queue (so looks like 3 hour wait time) - if we serviced our customers like Microsoft Service their Partners then we would be out of business in a month.

Visitor 1

Re: Partnership at Risk - ISV

This is something we have experienced since July of 2018 without knowing what it was. Being patient with Support as some may believe you no longer have benefits and cautious with projections for clients/potential clients in the event your benefits and resources aren't accessible may be something to consider.  

MPR
Visitor 1

Re: ISV Competency

Facing similar issues.  We've been Gold ISV and Gold AppDev  for many years, always working hard on customer references, top satisfaction scores, and major commitments to testing and certifying our ISV products.  

Now with just 45 days notice we find all product-certified related are competencies are gone ?    

Certainly not the Win-Win Microsoft Partner community that we're used to.

Team Microsoft - Please consider the impact and provide some suggested solutions

 

Community Manager

Re: ISV Competency

Hi Everyone,

I totally understand where you're coming from, and that the process has been frustrating. Have you created a support ticket with Partner Support? That's the best way for our partner support team to look into your individual cases and work with you to find the best solution.

Cathy