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Level 2 Contributor

Competencies at Risk

Dear All,
 
Our competencies Gold Data Analytics and Gold ISV are at risk. This happened because of recent changes in migration to Partner Center. I have been in touch with MS executive for more than two months (from October) now but my query is not resolved yet.
 
Our anniversary date is 31st December 2018 and we fear because of this we may lose our competencies and it will affect our business badly.
 
We have completed all the requirements.
 
Gold Data Analytics: We are following beginners option
 
Gold ISV: We have published in Azure Marketplace which is reflecting. 100000$ TTM Azure consumption is not reflecting.
 
After a lot of struggle and calling almost every day and talking to MS support, our Gold Data Analytics competency requirements got completed. Now Gold Cloud Competency has come to risk(Just saw yesterday) which was showing completed earlier.
 
Gold Cloud: We are following Azure Consumption option or Distributor option both or met
 
Any help regarding this will be appreciated.
 
Regards,
Mohammed Basha,
TheDataTeam
Community Manager

Re: Competencies at Risk

Hi Mohammed,

Thank you for reaching out. I'm working to connect you with the best resource to help you out. I'll keep you posted once I get more information.

Best,
Cathy 

Community Manager

Re: Competencies at Risk

Hi Mohammed,

The best resource to help with all of your competency questions and escalations is to contact the Partner Support Desk at https://partner.microsoft.com/support, where you can access an online chat tool or get a direct link for the support desk. The support desk can then look through your membership info and walk you through any gaps or outstanding issues. Have you tried exploring this route yet?

Best,

Cathy

Level 2 Contributor

Re: Competencies at Risk

Thanks, Cathy.

As indicated earlier I am in touch with MS executive and it's not working out. Somewhere even they are not able to figure out why consumption is not visible on the portal. I could see only CSP clients consumption which is visible but not DPOR clients.

Regards,

Basha

Community Manager

Re: Competencies at Risk

Hi Basha,

Can you share which MS contact you've been working with on this issue? I'm not clear on what the DPOR issue is here in regards to the Data Analytics and ISV competencies as the former doesn't have any ACR requirements and the latter doesn't use DPOR to qualify into the competency. I'd like to dig into this more on this side. 

Cathy

Level 2 Contributor

Re: Competencies at Risk

Dear Cathy,

Thank you so much for your interest. SRX1448938806ID, SRX1448938547ID, S201811200323167890, SRX618101791361201ID are some of the tickets that were generated. I have been in touch with MS executive since October 26th, 2018 and I am based out of India. 

You are right Gold Data Analytics and Gold Cloud Platform competency are now reflecting on the portal but:

Gold ISV: 100000$ TTM Azure consumption is not reflecting. We are following Published App option.

Hopefully, a screenshare session will help and I can explain in detail. My contact details are: +91 7338345084 and email id: mohammed.basha@thedatateam.in

Regards,

Basha

Level 2 Contributor

Re: Competencies at Risk

I have a similar issue...

We hold an ISV Gold Competency - all requirements met, no Dashboard notification mentioned anything about ISV Competency being at risk. However, I found out (by chance) two weeks back that IUR benefits for ISVs are being re-evaluated.

I spent months working with Partner support to confirm that the ISV Gold competency would cover us regarding IUR benefits and now, less then a  month before our anniversary, I hear this information.

I have also been working with Partner support and the response has been...

We do not know anything more and will let you know if anything changes.

Very frustrating for a Partner that dedicates their core resources and product vision towards providing solutions that run on Azure...

After so many years of being a Microsoft Partner, I am very troubled by the lack of communication and clarity regarding Partner Communications in this area...

 

Community Manager

Re: Competencies at Risk

Very Good Day mohammed_basha

 

Here is some info i would like to share with you and the community,  related to Competencies at Risk

 

the below reasons are common:

Sales Performance option

  • ISV is a new Competency and there are confusion when it comes to validating which Subscriptions qualify for ISV (EA Agreements). We have to reach out to AskPI (before) to get a confirmation if the submitted subscriptions of the Partner is qualified or not (if the information is not showing up in PC already)
  • For Data Analytics, source file in identifying the correct Power BI sales of Partner is not synchronized with what we see in PC Performance Analytics report and the Partner Insights view of the Partner

Certified application

  • For ISV, lack of resource and communication regarding the published application of the Partner once done

 

However ,as i mentioned before, we already contacted an agent ino Order to provide you some guidance and most important a resolution.

 

Regards.

Level 2 Contributor

Re: Competencies at Risk

Hi Laura,

Could you elaborate on why Microsoft has removed the IUR Software benefits from the ISV competency? For that matter, the word "ISV" is not even listed on the latest IUR software benefits document.

Currently, in the new Customer Service Portal, we hold the Gold ISV status and show current IUR software benefits available until our renewal (in Jan). The ISV competency is not listed at Risk. However, (two weeks ago) I was recently informed that these benefits would no longer be provided under the ISV competency. When I questioned further, the response was that this is currently under evaluation.

As a Microsoft Partner, we have been developing Industry wide supply chain solutions for the past 30 years using Microsoft tools and technologies and now developing, supporting, hosting many of our client’s solutions and subscriptions in Azure. 

Does Microsoft no longer feel that ISV Partners require tools like Visual Studio or require licenses for O365 or Windows OS for Dev, Test and demonstration?

Some ISVs also do much more than simply develop applications. We sell, host, develop, demonstrate, evangelize and promote Microsoft technologies across a wide industry scope of retail / manufacturing and industry associations. I certainly can’t speak for all ISVs but we certainly rely on the IUR benefits provided under this competency.

Community Manager

Re: Competencies at Risk

Happy Holidays  NGCBSiegel

 

I will be more than Glad to provide some guidance, let me go back with my team in order to get all the answers and some resources, and  i will get back to you.

 

 

Regards

LauraR.

Community Manager

Re: Competencies at Risk

Happy Friday NGCBSiegel 

 

The ISV competency is being reevaluated. We are hoping to have a new program in FY20 available to ISVs. If you have the ISV competency, you can continue to access and utilize your benefits until your anniversary date. Visit the partner website, select Dashboard, and sign in to view your benefits. 

As long as partners will be able to see the ISV competency available on their own Partner Dashboard and they meet the requirements, they will be able to purchase the corresponding membership and be awarded with the offered benefits by this competency (Technical Journeys <Advisory Hours> and the new Go-to-Market services).

Removal of Competency in Partner Dashboard: current estimate is sometime in January 2019. No exact ETA on that.

 

Here is more  information that may help

You can find it in the ISV Competency in Partner Dashboard - https://internal.support.services.microsoft.com/en-us/help/4294545/isv-competency-in-partner-dashboard

Under FAQs

 

Regards.

LauraR

 

 

Level 2 Contributor

Re: Competencies at Risk

What is frustrating about this - is that we were informed this decision was made about a month ago. We try to plan our development, technologies, tools and resources and licensing based upon some of these IUR software benefits. Since our anniversary date in in January, this does not offer us much time to prep for an alternative competency that offers similar IUR Software benefits.

One would think it would make more sense to leave the benefits in place with the ISV competency and then provide a more advanced warning that the ISV competency and benefits will be changing in the future.

As opposed to …

The Partner Portal, giving no hint of this and allowing partners to believe everything is fine with the ISV competency renewal and then leave it as a (last minute) surprise that the benefits will not be the same…

Level 1 Contributor

Re: Competencies at Risk

We are currently going through exaclty this problem. It is very frustrating and Microsoft support has been very poor on this.

We have been a gold partner for many years and our renewal date was 31 Dec 2018. It was mid December when we discovered ISV was being withdrawn, which gave us very little time over the holiday period to try and qualify for another competency. After contact with Microsoft they assured us that we would have a 30 day grace period after renewal date and we would not lose our benefits.

Returning to work on 2 January 2019 we found that we had lost our gold partner status and we had lost all the license benefits for Visual Studio Enterprise. The result is 35 dev's unable to work because they are locked out of Visual Studio since the license is expired. I spent several hours on the phone to Microsoft to try and restore the licenses since we are still in the grace period. They were unable to do this even after escalating the call higher up the chain. The final reply on it was Microsoft closing the ticket saying we just had to apply for another competency instead.

After many years being a Microsoft partner, writing our entire product suite based on Microsoft technolgies, promoting, supporting and selling Microsoft products we feel that Microsoft has unfairly treated us as a partner - not just by withdrawing the ISV competency at short notice, but also failing to honour their grace period and offering very little assistance to us on how to overcome this situation.

The replies from Microsoft on here just enforce their unfair behaviour. A statement of "it is being re-evaluated" and something new will be available in FY20 does not help us. We either have to find a new way of rapidly attaining gold partner status, or face a huge bill for 35 VS Enterprise licenses.

Community Manager

Re: Competencies at Risk

Hi Adrian,

I completely understand your concern and will help work to assist you the best I can. Can you please provide the ticket number you had and confirm the country you're based in? We'll take a look from our side.

Best,
Cathy

Level 1 Contributor

Re: Competencies at Risk

Yes sure, we are in the UK and it is ticket 1455004461.

Level 2 Contributor

Re: Competencies at Risk

Thanks for the feedback and warning!

This causes me some concern as I was informed the same - from Microsoft Partner Services and our renewal begins tomorrow (Jan 15).

 I think I will call in today and start a support ticket because (at this stage), I cannot trust any information coming from Microsoft on this subject.