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"File a support ticket if you would like to change prices."
Hey,
I'm getting this error in cloud partner portal: "Azure Marketplace currently does not support price changes via the portal. File a support ticket if you would like to change prices." My question is how do I file a support ticket? When I click on support in the top right it takes me here which redirects to here which is a dead link.
I don't actually want to change prices. I am submitting a new excel document of prices as a workaround for a different error: "The following countries/region(s) are missing core(s): " error.
Any info about these errors would be helpful because I cannot find these perticular errors in any documentation I've read. If you know of any documentation that addresses these specific errors that would answer my question.
Thanks.
Solved! Go to Solution.
- Labels:
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Azure Marketplace
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cloudpartner
-
Pricing
-
Support
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Found it here. I have successfully filed a support ticket after 3 days!
"We submitted your support request
A confirmation email is on its way and we'll respond within 8 business hours.
Support request number: 1909090050000020"
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Hey Ashely - that first link you shared seemed to work for me. If you have a screen shot of the dead link, I'd like to follow up to have it fixed.
I always use this URL because it's easy to remember: https://aka.ms/MarketplacePublisherSupport
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Found it here. I have successfully filed a support ticket after 3 days!
"We submitted your support request
A confirmation email is on its way and we'll respond within 8 business hours.
Support request number: 1909090050000020"
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Hi @Ashley_Lewis,
Thank you very much for getting in touch with us on Microsoft Partner Community!
I am really glad that you managed to find a way to create a support ticket.
Please get back if your problem is not solved, maybe, toghether, will find the help you need.
Thank you!
Mihai
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I've just tried going here and was told this:
"We don’t recognize that account. Sign in again using your work email. If that doesn’t work, contact your company’s global administrator and ask them to grant you the appropriate access permissions."
I am logged in with the same account I ussually use to publish new SKUs to my products in the Azure Marketplace.
