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Altair
Visitor 1

Some users are unable to download the app from windows store.

Hi,

Some users are getting these errors(attached screenshots) while trying to download the app from windows store. Does anyone know about this?

Many thanks!

2 REPLIES 2
PhanTech
Visitor 1

The error code is because it was built or coded on an insider preview build that is no longer supported.  I'm currently working on updating my systems.

JanoschUlmer
Microsoft

This is a problem happening on the client side, not something that can be solved on the publisher side in AppSource etc. 

I'd recommend to take a look into: Windows Store Error Code: 0x80073CF3 - Microsoft Community

Also the users could check in the community for additional suggestions

There can be multiple potential causes to this which might require troubleshooting, finally the users could also open a support ticket with Microsoft. 

Kind regards, Janosch
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