Publisher profile still under review - seems to be taking too long to approve

[Shellson]

Hello,

I have submitted a word add-in, but system hint,'this account now is eligible to publishing the add-in',as shown below:

Then I checked my account that my Partner account is 'Authorized',but the Dev center account status still pending as my profile is currently being vetted.

I think the review time is too long(about 1 month), how can I push the account to pass the review quickly?

[v-jillarmour]

@Shellson I'm sorry you are running into issues here. Have you submitted a support ticket on this yet? I would recommend you do and then let me know your ticket number and I will do my best to escalate it. 

Partner Center Support Link

[Shellson]

Thanks.I have submitted a support ticket.（TrackingID#2212080010001727）

And I have got a reply from Microsoft support.

They asked me to provide the tax ID, official website, work field of the two tenants, but I don't know where the two tenants come from, and the relationship with my main account. 

[v-jillarmour · Accepted solution]

@Shellson I've reached out to the support team an asked them to take a look at your ticket. Please let me know if you hear anything back from them. I want to help you get through this. 🌟

[Shellson]

Got a reply from support.microsoft.com,see below

Email from support@mail.support.microsoft.com

Hello Xuesong,

Thank you for inquiring about your Microsoft Partner Network account in Partner Center.

We are currently investigating MPNID 6648968 for your Microsoft Partner Network account.

In order to proceed, we need you to provide us with the following details:

Tenant ID: d2da2801-d115-48ed-9cb4-238dad08e0bd
Tax number:
Official website:
Work field:


Tenant number: 999d27e3-6005-11ed-a76e-00155d4e3a36
Tax number:
Official website:
Work field:

Thank you and best regards,

Microsoft Partner Network Support Team

[v-jillarmour]

@Shellson I'm glad they reached out. Can you provide them with that information?

I don't know anything about tenant numbers or how the system works as I am not part of the support team. I hope you can respond with the info or explain why you can't so they can help you from there. Keep me posted! 

[Shellson]

Hi,v-jillarmour. It's been 7 days and still no email response from Microsoft support team. Can you follow up on this ticket for me?

Very thanks.

[v-jillarmour]

@Shellson I received notivation from support that your account has been authorized as of yesterday. Can you confirm? 😃

[v-jillarmour]

@Shellson apologies for the delayed response, I was out on holiday. Have you heard back from them yet?

[Shellson]

Thanks. I couldn’t find the above two tenant IDs in Azure Active Directory or Partner Account Center, so I couldn’t provide relevant information to Microsoft support. On Tuesday, I sent an email to them to express that I couldn’t provide this information, but I haven’t yet receive email reply.

[JanoschUlmer]

@Shellson : you might want to add the tenant ID of your Partner Center tenant as well and ask why they added those two tenant IDs - I also don't have any explanation on why those are mentioned. Those seems to be tenant IDs in Azure China, I can't get any details on those.

[Shellson]

It's been 7 days and still no email response from Microsoft support team.