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Microsoft AppSource and Azure Marketplace

Learn how to grow your business by publishing your cloud solution on Microsoft AppSource and Azure Marketplace

Level 1 Contributor

Appsource portal download numbers vastly different than what's being reported in our CRM

Hey everyone,


We are having an issue with an add-in developed for Microsoft's Power BI. Microsoft's Appsource partner portal is showing that our add-in has been acquired around 1900 times over the past 3 months, however, our CRM (Salesforce) is showing a drastically lower number, 157. There doesn't seem to be any correlation between these two numbers, and we have checked out filters/sorting in Salesforce.


Any insight into these discrepancies would be greatly appreciated. Thank you.




Sorry to hear you're having this issue. If you haven't yet, I would suggest submitting a support ticket here: https://aka.ms/MarketplacePublisherSupport.