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Microsoft AppSource and Azure Marketplace

Learn how to grow your business by publishing your cloud solution on Microsoft AppSource and Azure Marketplace

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Visitor 1

App Source Lead Issue.

Hi,

I have get a lead from App source for one of our products but can not see it in the CRM system to manage.

appreciate your fast response and support.

 

Thanks and Regards.

Mohamed Elshazly

E-mail: melshazly90@hotmail.com

 

3 REPLIES 3
Microsoft

Re: App Source Lead Issue.

Hi Mohamed - please submit a support ticket for issues that need troubleshooting: https://aka.ms/marketplacepublishersupport

 

Generally speaking, we will route leads to whatever CRM system you configure in the offer creation process.

Highlighted
Level 2 Contributor

Re: App Source Lead Issue.

We have the same problem.

Replying to a lead should be fast. Opening a support ticket will not be fast.

Microsoft

Re: App Source Lead Issue.

Hi Simon - can you elaborate on the issue? What do you mean that you received a lead but cannot manage it in your CRM system?

 

I suggested opening a support ticket to fix the CRM integration rather than to respond to the lead and agree that responding to a lead should always be fast.