- Mark as New
- Mark as Read
- Subscribe to Idea
- Printer Friendly Page
- Report Inappropriate Content
User Experience when deep linking to a thread in a closed group
We are heavily using closed groups and also linking threads into partner communication.
When a partner is clicking onto such a deep link to a thread and this thread is based in a closed group and the user is not part of that closed group the user experience is aweful - because:
a) the error message is wrong
b) the user is not guided in what to resolve the problem (request group join)
This creates a lot of trouble, additional actions and low CPE.
So please fix the error message and help the user in creating a join request just out of the error message as it is e.g. seen in SharePoint and other forum software.
Hi @Stephanus ,
thanks a lot for this idea!
This topic has been raised before and currently we are reviewing this matter from an engineering perspective.
I am changing the status of the idea accordingly and will update as we progress.
Have a great day ahead,
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.