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goldmine
Level 2 Contributor

Refund on CSP

Every month I am downloading CSP report with refund amount, and I need to transfer the refund back to customer.

The problem is that refund amount is the total sum of all my customers refunds.

There is NO customer name, refund date, (single) refund amount, subscription ID …nothing!

How should I know to which refund belong to which customer?

Am I missing something?

1 REPLY 1
Heather_S
Level 2 Contributor

We have the same frustration.  Each month, we need to submit support request to retrieve the breakdown which is never a fast process.  It causes delays in our customer invoicing.

 

@goldmineyou may do better getting an answer from Microsoft & escalating the issue if you post it in the CSP Yammer Community Group.