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axperience_gra
Level 6 Contributor

Microsoft Cloud Partner Program - Business Applications

I just joined the Microsoft Cloud Partner Program Discussion and am shocked about the change of competencies/specialisations (ok, read about it already so the shock was just confirmed).

We are coming from the ERP/Cloud Business Applications (AX/D365 Finance &SCM) competency and will be struggeling hardly to reach the new goals. Besides the fact that the PCI score in the Partner Dashboard still shows wrong figures, I highly doubt that "smaller" partners (<200 employees) will be able to reach the 70 point mark. 

And it does not really help to give us a grace period to extend the existing benefits/competencies for another year if the requirements are going to be the same.

Anyone else in the same boat?

12 REPLIES 12
cindy_chang
Level 2 Contributor

I find out that they finally fixed the calculation issue with NCE subscriptions today, and my company's Solutions Partner score for Business Applications is back. 😀
The following is the original words form Partner Center:
“Note: The February monthly data refresh for Business Applications resolves two issues with (1) exclusion of New Commerce subscriptions, and (2) inaccuracies in subscription partner mapping for CSP Tier 2.”

v-jillarmour
Community Manager

@TafaraPulse Any insight here? Thank you for your assistance!! 

NickatTheta
Level 7 Contributor

I'm in the same position with 4 support requests open for different measures that are wrong. The oldest is from April.

Some progress but it is slow, and no resolutions yet. Part of the issue being it's taking so long the data and points are different each month.

I have to re-validate to see if the measures are still wrong.

 

Realisation, I hope, from Microsoft that the data used is inaccurate and incomplete.

cindy_chang
Level 2 Contributor

I have the same problem about the customer from NCE is not be calculated as MCPP score. I have opened a case in Partner Center around 2 months ago, but still not be solved yet.

NickatTheta
Level 7 Contributor

I did get some insight into this from Microsoft reference the support request I raised.

They are aware of an issue related to NCE subscriptions, probably across all solution areas, not just Business Aps.

 

I also determined and pointed out to Microsoft that none of the Dynamics 365 cloud transition promotions are being included in our metrics.

Resulting in negative deployments, and lower than expected MAU growth.

NickatTheta
Level 7 Contributor

One of the Inspire sessions mentioned there may be a set of lower thresholds or revised points system for SMB focussed partners in this solution area.

No indication as I recall, when this would be communicated.

NickatTheta
Level 7 Contributor

Having similar issues with different solution area metrics. Three separate support requests, and no resolutions yet.

Differences between the Insights reports vs the solution are reports, and inconsistencies with no easy way to validate the numbers.

 

We have more customers, supplied more licenses (D365, M365, O365 etc), have more MAU, yet our Modern Work SMB MAU growth is negative, D365 net new, and deployment are low too.

 

My impression is Microsoft are not collecting all relevant data, and missing NCE would certainly explain some of that.

salestotheforce
Level 5 Contributor

We have been having the same issues. I've raised several support tickets to look into this issue. It seemed to be fixed at one point and we seemed close to attaining a solutions designation, but then the next month we were down to 0 points again. The latest response was that some offers, like the Dynamics 365 cloud migration promotions, aren't part of the "paid usage" list. I've never seen this list and not aware that there was such a list. I've asked for some clarification and waiting to hear back, but it took months of going back and forth with support to get this one rather vital piece of information.

NickatTheta
Level 7 Contributor

Microsoft finally acknowledged there are problems with the data being collected and how they measure it.

 

One issue is they see the subscription for Product A started 12 months ago, then try to match the exact same subscription today.

Of course, this does not work when this original subscription has been migrated to either NCE, or a new D365 promo. It gets classed as a lost subscription with negative deployment/MAU. The new subscription is missed completely.

ZachSaltzman
Level 6 Contributor

This makes a lot of sense, because we've seen a huge amount of "churned" customers and subscriptions in the past month with no real understanding of why...hopefully it's resolved quickly because the data is a mess right now.

cindy_chang
Level 2 Contributor

Thanks for your information.
I got the same reply form Microsoft today, but without such detail.
Hopefully they can fix it soon.

wandeewanikpun
Level 2 Contributor

I have been fighting with MS for 2 months now about the wrong calculation for each category. MS did not include the customer from NCE. Therefore our score will always be 0 for the customer growth and the success rate category.