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What is Microsoft Dynamics 365 and its Benefits?

Dynamics 365 addresses your ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) needs, including over a dozen apps and add-ons. It was released by Microsoft in July 2016 and became available for general release in November 2016.

Microsoft Dynamics 365 is a cloud-based enterprise resource planning (ERP) and customer relationship management (CRM) system. It has been beneficial to businesses, enabling them to improve their sales and customer service processes, as well as to increase employee productivity.

Dynamics 365 helps businesses accelerate and expedite communication and improve customer relationships through a comprehensive suite of productivity tools. It alleviates the need to jump between programs by combining all essential sales, marketing, and customer service applications in one single platform. This provides your team with the practical tools they need to improve customer relationships, close more deals effectively, and be more productive.

Major Benefits of Using Dynamics 365


Microsoft Dynamics 365 is the only cloud-based solution that offers all you need for CRM and ERP in one place, that work seamlessly together across several business units, such as sales, operations, marketing, project service automation, and more. Some of the benefits of using Dynamic 365 include:

All Your Apps in One Place

Dynamics 365 is built to be simple as you only need to do add individual apps that work both on their own or together. The system can create a solution that suits your needs. When your requirements change, you need to add the applications that help you grow.


Better Understanding of Customers


Dynamics 365 joins any customer data to get a complete picture of the customer’s buying history. You can personalize the customer experience and measure and track the health of customer relationships and use pre-built KPIs to understand the customer journey with real-time updates accurately.




Savings and expenses are the critical factors and having an operational cost, and a subscription model is far more flexible than having capital costs. This has the potential to be much cheaper as you have the option to buy only what you need instead of paying for a complete package. Dynamics 365 can also help you reduce costs significantly as you can eliminate the need to manage your own data center and servers.

Better Usability


If you use Dynamics 365, you will be able to easily search and find the apps that you and your business need. This makes solutions easy to understand and use. When your needs change, you can effortlessly search for an app that can help you.


Effective Productivity


Dynamics 365 helps to increase employee productivity since they have access to tools and insights required to make the most suitable decisions.




Microsoft Dynamics 365 provides the exceptional potential to streamline businesses, improve customer relations, and enhance business productivity while reducing costs.