Hero Banner

Feedback & Support Discussions

Visitor 1

Visual Studio Installation Error

I am recieving the error below when trying to install Visual Studio on my new laptop. It's running Windows 10 1903. This is a brand new laptop so there hasn't been any other versions installed on it before. I've tried the whole installcleanup.exe thing and then tried turning off my A/V and Firewall but still got the same results. 

Spoke with a Microsoft technician and he wasn't much help with it and gave me the same steps that we've already tried. 



A product matching the following parameters cannot be found:

channelId: VisualStudio.16.Release
productId: Microsoft.VisualStudio.Product.Enterprise


Re: Visual Studio Installation Error

For version 16 nobody seems to have reported similar problem yet at: https://developercommunity.visualstudio.com/ - this community would be my recommendation to get further advice (even though I don't like linking from one community to another Smiley Happy).


You mentioned you spoke with a Microsoft technician already - did you open a support request specific for this problem? This could be done at https://support.microsoft.com/en-us/supportforbusiness/