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Unable to finish Microsoft Partner Network Registration - MFA Issue

Hi MPN Community,
 
May I ask assistance with my issue. I am not able to continue the registration for MPN as it requires MFA but I lost my phone and can no longer recover or authenticate to to continue the registration.
 
1. I did the following steps below. 
 
You have an account with us
1. Register to https://partner.microsoft.com/en-US/ to become a partner. You’re using XXX@domain.com with another Microsoft service already. To finish signing up for Partner Center, sign in with your existing password.

 

2.  I click sign-in, and it ask for my phone number but I lost my phone. I have tried to recover it, but no option to recover it.

XXXXX@domain.com 

Enter code

 

We texted your phone +XX XXXXXXXX96‎. Please enter the code to sign in.

 

Is there a way to remove my pending registration so that I can go through it again for MPN registration or perhaps update my mobile number contact information for MFA?

 

Please advise.

 

Thanks,

Glenn

1 REPLY 1
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Community Manager

Re: Unable to finish Microsoft Partner Network Registration - MFA Issue

Hi Glenn,

 

Thank you for your feedback,

Please follow the steps in this document: https://docs.microsoft.com/en-us/partner-center/unable-to-sign-in

This should help.

Also the quick link to Frontline Support: https://partner.microsoft.com/support

 

Kind regards,

Andra