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patsit
Visitor 1

Trying to setup a partner account however it's telling me my company email is personal?!

Maybe before I begin I should state what led me here: I'm a small local IT company and I wish to sell Microsoft Windows and Office licenses. That's it. I don't need anything else other than to resell those two things.

 

 

I'm receiving the following error:

 

"You have signed in with a personal email. Sign in again using your work email. If that doesn’t work, contact your company’s global admin and ask them to grant you the appropriate access permissions."

 

I'm not signed in with a personal email. I'm signed in with my main email for my domain. I'm the owner of my company. There are zero links to contact a live person to get this sorted out.

 

My email is as follows: "firstname@mydomain.com"

 

Please advise.

3 REPLIES 3
Andra
Community Manager

Hi @patsit ,

 

How are you?

Have you tried submitting a case to support for this issue? 

please use this link: https://partner.microsoft.com/support

 

Thank you,

Andra

patsitsolutions
Visitor 1

I get the following message when trying to create a "case" through that link:

 

You don’t have access.

 

You don’t have permission to view this page. Contact your account admin for access. Learn how to manage permissions.

 

Andra
Community Manager

Hi @patsitsolutions 

 

I am not sure how I can help, as this is a support issue.

If you have trouble using your work credentials you should still be able to submit a case following this path:

Andra_0-1629192574572.png

 

Thank you,

Andra