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Anonymous
Not applicable

Partner info continually reset

I changed business names over a year ago nd restarted my Partner membership (to focus on cloud technologies. Despite renewing my subscription at the time to maintain my Action Pack, I can not access either. I had an hour online woth someone from Partner Support who had it all working, yet the next time I logged in, it says "This ID is not attached to any Account".

Apart from the sheer frustration and the fat I paid a lot of money to Microsoft for an Action Pack I cannot use, it is severely impacting my business.

Maybe the CEO could spend less time writing self congratulatory books and trying running the business???

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Anonymous
Not applicable

Re: Partner info continually reset

Hi there,

Unfortunatly we cannot help you directly.  Could you please try to contact the RSC team?Please loffow the below steps:

 

A: The Partner should visit this page: https://partner.microsoft.com/en-us/support. The Partner should be able to see an option to Chat with the RSC in the lower corner if visiting the page during normal business hours:

If they don't see the option to start a Chat in the lower right corner of their screen, they can also click on the "Troubleshoot sign-in" link for additional self-help options.  If a partner can sign-in they can see additional RSC contact options available to them such as Phone and Communities (forums).

 

Thank you

 

4 REPLIES 4
Anonymous
Not applicable

Re: Partner info continually reset

Hi @Anonymous, let me see if @Anonymous can help with your question.

Anonymous
Not applicable

Re: Partner info continually reset

Hi there,

Unfortunatly we cannot help you directly.  Could you please try to contact the RSC team?Please loffow the below steps:

 

A: The Partner should visit this page: https://partner.microsoft.com/en-us/support. The Partner should be able to see an option to Chat with the RSC in the lower corner if visiting the page during normal business hours:

If they don't see the option to start a Chat in the lower right corner of their screen, they can also click on the "Troubleshoot sign-in" link for additional self-help options.  If a partner can sign-in they can see additional RSC contact options available to them such as Phone and Communities (forums).

 

Thank you

 

Anonymous
Not applicable

Re: Partner info continually reset

Still waiting on a reply from your last email

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Anonymous
Not applicable

Re: Partner info continually reset

Hi @Anonymous, was this resolved? Adding @Anonymous to help with any further questions.