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Anonymous
Not applicable

Partner info continually reset

I changed business names over a year ago nd restarted my Partner membership (to focus on cloud technologies. Despite renewing my subscription at the time to maintain my Action Pack, I can not access either. I had an hour online woth someone from Partner Support who had it all working, yet the next time I logged in, it says "This ID is not attached to any Account".

Apart from the sheer frustration and the fat I paid a lot of money to Microsoft for an Action Pack I cannot use, it is severely impacting my business.

Maybe the CEO could spend less time writing self congratulatory books and trying running the business???

1 ACCEPTED SOLUTION
Anonymous
Not applicable

Hi there,

Unfortunatly we cannot help you directly.  Could you please try to contact the RSC team?Please loffow the below steps:

 

A: The Partner should visit this page: https://partner.microsoft.com/en-us/support. The Partner should be able to see an option to Chat with the RSC in the lower corner if visiting the page during normal business hours:

If they don't see the option to start a Chat in the lower right corner of their screen, they can also click on the "Troubleshoot sign-in" link for additional self-help options.  If a partner can sign-in they can see additional RSC contact options available to them such as Phone and Communities (forums).

 

Thank you

 

View solution in original post

4 REPLIES 4
Anonymous
Not applicable

Hi @Anonymous, let me see if @Anonymous can help with your question.

Anonymous
Not applicable

Still waiting on a reply from your last email

Get Outlook for iOS
Anonymous
Not applicable

Hi @Anonymous, was this resolved? Adding @Anonymous to help with any further questions.

Anonymous
Not applicable

Hi there,

Unfortunatly we cannot help you directly.  Could you please try to contact the RSC team?Please loffow the below steps:

 

A: The Partner should visit this page: https://partner.microsoft.com/en-us/support. The Partner should be able to see an option to Chat with the RSC in the lower corner if visiting the page during normal business hours:

If they don't see the option to start a Chat in the lower right corner of their screen, they can also click on the "Troubleshoot sign-in" link for additional self-help options.  If a partner can sign-in they can see additional RSC contact options available to them such as Phone and Communities (forums).

 

Thank you

 

View solution in original post