Partner Center slow

[Misosoppa]

I wonder if it's just us in Japan, but I've always found the response time of the Microsoft Partner center sluggish. Is this a common problem you all face, or am I doing something wrong?

[BrendanPrice · Accepted solution]

I know its been a while but you might want to know that I've found Firefox does handle Partner Center a lot better if you exclude the site from Firefox's "Advanced Tracking Protection" (click the shield icon next to the URL to bring up the menu for this). It's still slow, but at least now its on a par with Chrome.

[JacquesvdHoven]

Same problem here. Looking at the F12 Developer tools various requests take unbelievably long to receive a response. Some timeout and this has been the same for years. I've raised the issue before, but it's as if the Microsoft Partner team don't believe its an issue. 

[v-jillarmour]

@JacquesvdHoven We have a few more questions for you around this to try and help you. @deela can you help us here? 

[deela · Accepted solution]

@v-jillarmour  A support ticket has been filed with Partner Center to investigate the cause of the issue. I can advise when we have a response. cc: @JacquesvdHoven 

[v-jillarmour]

@deela THANK YOU for your help! 

[JacquesvdHoven]

Okay, happy to hear if there are other solutions. 

[v-jillarmour]

@JacquesvdHoven I have someone to help you but they are OOF until Monday. Can you check back then for a new message from @deela ? Thanks so much and have a great weekend! 

[JacquesvdHoven]

@v-jillarmour I still haven't heard anything from @deela 

[v-jillarmour]

@JacquesvdHoven I just checked in with her and she hasn't heard anything back from the support team yet. 😞

[v-jillarmour]

@JacquesvdHoven I'm sorry to hear of your troubles here. Have you tried using a different browser? I'm not support and I don't have any technical help to offer you, but I will share your feedback! 

[JacquesvdHoven]

I have yes. Over the years I've used Firefox, then Chrome and now Edge. Incidentally, I can't see how just about every other Microsoft site responds within the norms but this one particular site has these performance issues. Something else is wrong and it's not be addressed. 

[v-jillarmour]

@JacquesvdHoven Thanks for letting me know, I will share this with the Partner Center Team! 

[Red5Admin]

The site has been slow (especially on initial page load after login) for years. It would be nice if they would do something about it one day. I can be sure its not our end as we have replace everything except the building during the time its been slow.

[Chris_AMPSYS]

I don't know about everyone one else,

I have to refresh Partner Portal 3-4 times each time I need to work in it.
And even then I am not guaranteed it will load all items correctly. 

[BrendanPrice · Accepted solution]

I know its been a while but you might want to know that I've found Firefox does handle Partner Center a lot better if you exclude the site from Firefox's "Advanced Tracking Protection" (click the shield icon next to the URL to bring up the menu for this). It's still slow, but at least now its on a par with Chrome.

[Andra]

Hi @HongZ ,

Please review this documentation to become a Global Admin.

https://docs.microsoft.com/en-us/partner-center/become-global-admin

thank you,

Andra

[Andra]

Hi @Misosoppa ,

I haven`t seen any other similar feedback.

Are you still seeing a slow response from PC?

thank you,

Andra

[tnorman1st]

We have found this to be true too. It takes 5+ secs to load any page or item in the partner center (since we started using it last year). Its that anoying that half my team dont use it anymore and sign in manualy to accounts in it 😞

the 5secs + sure does add up to a long time if you havent already got it open.

I have to keep a auto page refresher on the customer page to stop me having to reload it and spend ages getting back to the page lol

[Andra]

Hi @tnorman1st ,

I can imagine this slows down basic actions..

Interesting feedback and is the same issue in different browsers?

[tnorman1st]

Same speed in firefox and chrome. E.g. if i go to https://partner.microsoft.com then dashboard > csp > overview the first time it took 20secs to load the overview page. This was faster after the first load. We are on a leased line 100/100.

I do see an error report at the top? could this be related (attached) This happens every browser (all day today, i don’t remember seeing it before, but i use a auto refresher so i don’t have the issue everyone else does in my business!)

[Andra]

Hi @tnorman1st ,

Thank you for the detailed information. 

I have checked with the responsible team and no recent latency issues have been reported on the platform.

My recomendation is to contact support if you or your business continues to face this situation: https://partner.microsoft.com/en-US/support

Have a great day ahead!
Andra