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Misosoppa
Level 2 Contributor

Partner Center slow

I wonder if it's just us in Japan, but I've always found the response time of the Microsoft Partner center sluggish. Is this a common problem you all face, or am I doing something wrong?

12 REPLIES 12
Chris_AMPSYS
Visitor 1

I don't know about everyone one else,

 

I have to refresh Partner Portal 3-4 times each time I need to work in it.
And even then I am not guaranteed it will load all items correctly. 

BrendanPrice
Level 1 Contributor

I know its been a while but you might want to know that I've found Firefox does handle Partner Center a lot better if you exclude the site from Firefox's "Advanced Tracking Protection" (click the shield icon next to the URL to bring up the menu for this). It's still slow, but at least now its on a par with Chrome.

Andra
Community Manager

Hi @HongZ ,

 

Please review this documentation to become a Global Admin.

https://docs.microsoft.com/en-us/partner-center/become-global-admin

 

thank you,

Andra

Andra
Community Manager

Hi @Misosoppa ,

 

I haven`t seen any other similar feedback.

Are you still seeing a slow response from PC?

 

thank you,

Andra

tnorman1st
Level 2 Contributor

We have found this to be true too. It takes 5+ secs to load any page or item in the partner center (since we started using it last year). Its that anoying that half my team dont use it anymore and sign in manualy to accounts in it 😞

 

the 5secs + sure does add up to a long time if you havent already got it open.

 

I have to keep a auto page refresher on the customer page to stop me having to reload it and spend ages getting back to the page lol

Andra
Community Manager

Hi @tnorman1st ,

 

I can imagine this slows down basic actions..

Interesting feedback and is the same issue in different browsers?

 

tnorman1st
Level 2 Contributor

Same speed in firefox and chrome. E.g. if i go to https://partner.microsoft.com then dashboard > csp > overview the first time it took 20secs to load the overview page. This was faster after the first load. We are on a leased line 100/100.

I do see an error report at the top? could this be related (attached) This happens every browser (all day today, i don’t remember seeing it before, but i use a auto refresher so i don’t have the issue everyone else does in my business!)

Andra
Community Manager

Hi @tnorman1st ,

 

Thank you for the detailed information. 

I have checked with the responsible team and no recent latency issues have been reported on the platform.

My recomendation is to contact support if you or your business continues to face this situation: https://partner.microsoft.com/en-US/supportAnnotation .png

 

 

 

 

Have a great day ahead!
Andra

HongZ
Level 1 Contributor

Here is a video showing it takes half a minute to open a dropdown list, and a minute to close it after clicking the menu head on Microsoft Partner Center.   Please feel free to let me know if you need me to record any other parts of the extremely slow Microsoft Partner Center that has been largely unusable for a while.  I am using the latest build of Microsoft Edge.

HongZ
Level 1 Contributor

Have been communicating with a rep from Microsoft to figure out how to send feedback to the team of Partner Center.  There seems to be no way to do that.  All have given up on finding the channel.  The link  https://partner.microsoft.com/en-US/support

points to a page where the category Technical Support (Products, Platform, Tools) does not exist. If one clicks "Create a ticket in Partner Center", he will always get the following: 

    You don’t have access.
    We don’t recognize this account

 

Andra
Community Manager

Hi @HongZ ,

 

Thank you for your feedback!

In order to submit a case to support please make sure you are signed in with your work credentials and also that you are assigned as Global Admin for your organization. Please see screenshot below.

For which platform are you trying to submit a case?

 

Andra_0-1596805073701.png

Thanks,

Andra

HongZ
Level 1 Contributor

Hi Andra, I do not know where I set Global Admin.  Here is the home screen after I select the company:

HongZ_0-1596809988822.png