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RichardBrown
Visitor 1

Partner Center Login Problem

I am having login problems trying to access the MPN.  When I log in with my work account r*******@rgbco.uk, I get the message:

 

'You are currently signed in with a personal account, such as @outlook.com or @hotmail.com. To access your benefits, please sign out of your personal account and then sign in with your work account— for example, jon@contoso.com.'

 

When I click on 'View Account' I am shown the message:

 

'We looked but couldn't find your login (r*******@rgbco.uk) as a Microsoft partner. Please go directly to the Partner Center to join the Microsoft Partner Network.'

 

So if I try to join again, it says 'You’re using r*******@rgbco.uk with another Microsoft service already. To finish signing up for Partner Center, sign in with your existing password.'

 

If I continue, and try to register again (using my company's DUNS), then I am given an error against the company name saying 'This name already exists in the system. Please change the name or contact Microsoft support'.

 

In order to contact support, I need to login.  I feel like this is all a catch-22?

 

Any help would be appreciated.

1 ACCEPTED SOLUTION
Sid_Colibri
Level 2 Contributor

Try signing in to this - https://ppt.msftgtmtoolbox.com/

and then access the dashboard, and probably then raise a ticket.

 🤞

View solution in original post

1 REPLY 1
Sid_Colibri
Level 2 Contributor

Try signing in to this - https://ppt.msftgtmtoolbox.com/

and then access the dashboard, and probably then raise a ticket.

 🤞

View solution in original post