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Level 1 Contributor

New Dynamics 365 Licensing

Hi Support,

 

We have a client that currently has a Dynamics 365 Customer Engagement Plan from SA for CRM Pro (Qualified Offer), they are moving away from this to Dynamics 365 Sales Enterprise Edition From SA From VL/DPL.  We ran into an issue as they have an add-on 80 Gigabytes subscription to the Dynamics 365 Customer Engagement Plan from SA for CRM Pro (Qualified Offer).

 

This is a screenshot of the licensing that we are trying to move away from that has the add-on 80 gigabytes of additional database storage.

 

IvanTLG_0-1589310992497.jpeg

 

This is the licensing model we are moving to:

 

IvanTLG_1-1589310992501.jpeg

 

Since the database storage is an add-on to the old licensing we are unable to remove those licenses.  What we are trying to figure out is what licensing do we need to purchase for the additional database storage?  And if there is any data migration needed to be done to the newly added storage?

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Level 1 Contributor

Bumping this one up.