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Marko125
Level 1 Contributor

Missing permissions for cdx.transform.microsoft.com demo environment

Accessing CDX environment, it gives following error: Oops! It looks like you do not have permissions to access this page.

We looked but couldn't find your login <ACCOUNT> as a Microsoft partner. Please go directly to Partner Center to join the Microsoft Partner Network.

 

We are partners, but our domain was changed lately  - who can help with that issue?

 

14 REPLIES 14
simonskugge
Visitor 1

Hi

 

I got the same error a couple of weeks ago and i thought i was just some temporary issue.

But the problem still persist.

 

Tried to regrant the permissins suggested by sboulanger and cleared the webcache.

 

Any other suggestions?

jc1221cwh
Level 2 Contributor

@simonskugge , did you email to support@transform.microsoft.com for help?

jc1221cwh
Level 2 Contributor

@Andra 

 

I'm having the same issue.

I've raised support ticket in MPN Center, but the support replied that the demo portal is out of their scope.

They directed me to support@transform.microsoft.com, but no reply from this support.

 

Regards,

WH

Andra
Community Manager

hi @jc1221cwh ,

 

can you send me a PM with your ticket # please?

 

Thank you,

Andra

jc1221cwh
Level 2 Contributor

Hi @Andra,

 

I've raised two support tickets for this issue.

Reply by first ticket was to add user access to Modern Workplace (Service) in Azure AD. This was done, but I still could not access.

Reply from second ticket was this issue was out of their support scope, and directed me to support@transform.microsoft.com, but there's no response from this email.

 

ShadyFrogger
Visitor 1

I found that this solves the issue:

 

A user with AAD Admin privileges can go to https://portal.azure.com 

-Click on Azure Active Directory 

-Click on Enterprise Applications 

-Search for Modern Workplace Tools (Service) 

-Click Permissions 

-Click Grant admin consent for 

Note: The option will approve this app for EVERYONE in their AD org.

 

You can also add groups or users separately if needed.

jc1221cwh
Level 2 Contributor

Already have this done, but I still do not have the permission to access.

Andra
Community Manager

Hi @amazzitelli ,


Adding more information about your situation, might help other users of this forum advise.

For example:

What exactly is the error you are seeing ?
Is a case open with MPN support and what have they advised? 

 

Thanks,

Andra

Andra
Community Manager

amazzitelli
Level 1 Contributor

Hi, I don't use MFA. Before I could enter the site earlier. Nobody from MPN support helps, and CDX DEMOS support is not answering my emails. The contact support of the CDX website only works if you have the correct permission, but since it rejects my entry, a ticket cannot be opened.

amazzitelli
Level 1 Contributor

Hi, I have the same problem. I contacted to Microsoft Partner Support but only said to me I need to send an email to  support@transform.microsoft.com y support@microsoftdemos.com  but after sent emails in twice opportunities nobody reply to me. I dont know what to do. Regards.

 

Alejandro.

MPN

Andra
Community Manager

Hi @Marko125l,

 

Thank you for your query!

If your domain changed recently this should reflect in Partner Center, so you would need to register the new domain.

You can refer to this post: https://www.microsoftpartnercommunity.com/t5/Partnership-101/Changing-your-partner-domain-or-quot-tenant-quot/m-p/8771/highlight/true#M421

 

I suggest you submit a case via our online submission process.

 

Hope this helps,

Andra

 

Marko125
Level 1 Contributor

Hello,

Thanks for your reply. I think our MPN status is OK and domain has changed properly and it is mapped against proper tenant. Problem is that we can not use CDX environment. I have raised also support case and waiting for reply.