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KokiMura
Level 2 Contributor

Joining MPN stuck on Employment verification

We are trying to join MPN, however we have been stuck on the the Employment Verification step. 

The exact message is: 

"We were not able to verify your email domain. Follow below instructions to fix"

I have chatted with support a few times, however that is not going anywhere. They have asked me to update my office 365 profile etc. which I have done, however we are still stuck on that step of the process.

I have also read the Business verification - We were not able to verify your business details forum post and one of the users recommends that we submit an incident. Which I tried, however when I click on Submit Incident I get to a page which tells me that I do not have access to and I decided to post in the community having exhausted all other means (well I still have not tried to call but I will need to mentally prepare for a call a bit longer 🙂 ).

 

Can anyone help out with getting past this step?

1 ACCEPTED SOLUTION
KokiMura
Level 2 Contributor

I contacted Microsoft, the requested additionl documents to verify the business and authorized the account.

View solution in original post

7 REPLIES 7
asanka
Level 1 Contributor

Having the same issue and stuck in Employment verification. created support request and its been weeks now. Tried all instructions but no result.

Please Microsoft, help us to solve this issue. we are tired on all efforts.

MonzerEmam
Visitor 1

We were not able to verify your business details. 

 

We are trying to join MPN, however we have been stuck on the the Employment Verification step. 

The exact message is: 

"We were not able to verify your email domain. Follow below instructions to fix"

 

I have also read the Business verification - We were not able to verify your business details forum post and one of the users recommends that we submit an incident. 

 

How can i submit an Incident to MPN support

pgm554
Level 1 Contributor

Had the same thing happen to me.

You aren't using a public email address by any chance are you?(hotmail,gmail)

Andra
Community Manager

Good day @MonzerEmam ,

 

Thank you for the message!

Please be aware that we’re currently experiencing delays in responding to support requests. To help us respond to your request, please submit via our online submission process at https://partner.microsoft.com/support.

 

Thank you for your patience and understanding.

Andra

asanka
Level 1 Contributor

Hi, 

 

We are also stuck at the employment verification and its been weeks now. Please do let us know how we can expedite the process. We are tired waiting for partner support to get back.

omidr
Visitor 1

Hi,

 

We are also stuck at this employer verification step. It's been a few weeks, and we haven't gotten a response despite having submitted a support request. Is there any way to expedite this process (even open upgrading to some paid tier)? Our Microsoft integration is blocked on this.

KokiMura
Level 2 Contributor

I contacted Microsoft, the requested additionl documents to verify the business and authorized the account.

View solution in original post