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nprkuhn
Level 2 Contributor

Joining MPN stuck on 1st step email verification

Hello,

 

I've been stuck in the registration process for more than 10 days because I was not receiving the code by mail in order to complete the enrollment.

I opened a ticket # 2106150040001729 but never got an answer and no one can be join by phone (voice recorded message invite me to go online to partner.microsoft.com/support which I already did). Fortunately I find the solution by myself and manage to complete the enrollment process.

 

Unfortunately since then (Monday) my account is under verification and is stuck on 1st step email verification.

I've checked all the recommandations on the link: https://docs.microsoft.com/fr-fr/partner-center/verification-responses#what-is-verified-and-how-to-respond to make sure I was compliant with all the prerequisites (including making sure that domains microsoft.com& microsoftsupport.com are trusted domain).

Concerning email ownership this link says :

If you don't receive the email ownership verification email message within one business day, you can request the email is sent again. Go to your profile page for MPN or CSP and select Resend verification email. Be sure to flag email from Microsoft.com as a "safe" domain, and check Junk email folders. For further assistance, create a support ticket.

 But when I click on the MPN link (https://partner.microsoft.com/pcv/accountsettings/connectedpartnerprofile) it is redirecting me to https://partner.microsoft.com/en-US/dashboard/account/v3/organization/legalinfo#csp and then to https://partner.microsoft.com/en-us/dashboard/account/v3/organization/legalinfo#mpn where I cannot find what is mentioned "Resend verification email"...
Just to double check I tried the CSP link (https://partner.microsoft.com/pcv/accountsettings/partnerprofile) and same problem it is 
redirected to https://partner.microsoft.com/en-us/dashboard/account/v3/organization/legalinfo#mpn as well...

 

I opened a new ticket # 2106240040000433 but again no answer and no update and no possibility to talk to someone...

I read here and there that some people are managing to chat with microsoft support representatives: would someone in the community be kind enough to give me the tip on how to get there?

Would anyone from Microsoft team be willing to have a look to my account and tell me why it is not moving forward at all?

 

One last thing: where can I see my opened ticket? Can I update it? Close it? etc.

 

Thanks in advance for your help.

1 ACCEPTED SOLUTION
nprkuhn
Level 2 Contributor

@Andra It works now: thanks again for your great help to go through the process.

Take care and have great holidays.

View solution in original post

10 REPLIES 10
nvanson
Level 1 Contributor

Hello, 

We have the same issue, our company Waves Process Intelligence created a Microsoft developer account called ***** 

As primary contact, we are using our company info mail called ********  and also our phone number. We receive the verify account mail in the inbox of  *******

We just follow the steps in the e-mail. Meaning clicking the link and logging in, we are then redirected to the dashboard page. However, our Microsoft developer account is stuck in e-mail verification. ( see screenshot )

This is already going on for days, and we would like to continue this process, so we can publish our application in the Microsoft store. Can we get any help? Also is someone else having the same issue?   

 

Best Regards

Andra
Community Manager

Hi @nvanson 

 

Can you share with me your case # please?

 

thanks,

Andra

nigelyardley
Visitor 1

Hi Andra,

 

Hope you can help. We've had the same problem for over a month now with a Partner setup failing Employment Verification even though i've submitted the required documents.

I've verified the email, provided D-U-N-S number, and all the details fully match the Company house registration information.

The case number I have raised is 2107010040001522

Owner of the account is in the name of Azam Ali.

Thanks in advance.

Nigel

 

 

nvanson
Level 1 Contributor

Hi @Andra 

 

Yes, we created this microsoft developer account, to publish an application to the microsoft store. As primary contact account we added *****@*****.nl  However, when I press the link to complete the email verification, it says the following: Error you do not have permissions to perform this action (see attached png). Therefore, we can not complete the Email verification. 

 

Best Regards,

 

Niek van Son  

Andra
Community Manager

Hi Niek,

 

I understand, the first thing you need to so is submit a case to support. Please use this link: https://partner.microsoft.com/support

If you already submitted the case, please share the case number here.

 

Also I am removing your email addressess above since we do not recommend sharing personal data on public forums.

 

Thank you for understanding,

Andra

nprkuhn
Level 2 Contributor

I’m sure Andra will be will of great help to fix your problem as she did with mine.

I sent you a private message mentioning that your main contact mail is not compliant with Microsoft policies for MPM onboarding. 
Best of luck to you!

nprkuhn
Level 2 Contributor

Thanks @Andra, I replied to to your mail and checked the ticket # 2106240040000433 still no update so far nor email request from microsoft support...

Did you get my email where I've provided MPN ID as requested ?

Thanks again for your help.

Andra
Community Manager

Hi @nprkuhn ,

just closing the loop here as well, as the ticket is resolved by the support team.

Feel free to continue to visit community for news, events and partner networking opportunities!

 

Kind regards,

Andra

 

nprkuhn
Level 2 Contributor

@Andra It works now: thanks again for your great help to go through the process.

Take care and have great holidays.

View solution in original post

Andra
Community Manager

Hi @nprkuhn 

 

Thank you for flagging these cases on community.

I have sent you a private message on the topic.

 

From your Partner Center Dashboard, easily accessible from above menu, you can access your open cases from the upper right corner question mark

 

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