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DOPR, do I really need my customers Microsoft invoice to register the seats despite now being the DOPR?

Hi

 

This situation seems strange to me and I just want to know whether this is the norm.

 

I am registered as the DOPR for my customer, it shows up in the partner centre but I have no seats showing.  

 

On speaking to support they said I need to ask my customer for their Microsoft invoices to prove that they have deployed the seats.

 

This seems madness to me. It's not something I want to ask my customer for and I struggle to understand why this information isn't already available to Microsoft/MPN as I have been successfully added as the DOPR.

 

Has anyone else experienced this?

 

Thanks in advance for your response.

 

Jonny

 

 

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