Visitor 1

Customer Damages due to Windows Virtual Desktop Service

Hello partner community,


We have had a serious service disruption a while ago with Windows Virtual Desktop, where part of the cause was a printer driver issue (KB5000808) and the other part is a known issue in FSLogix that is still not fixed.


A large customer experienced serious downtime for a full week due to this issue and Microsoft's handling of it.

Since the root of this problem clearly was a Microsoft problem in a Microsoft service, I can only agree with customer in their expectation that Microsoft should make some financial gesture. 

In the mean time, they are not paying the invoice for our time spent on the issue.


What can we expect prom Microsoft in this situation and what is the appropriate entry point into Microsoft for it?