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Event Discussions

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Announcing new CRM and Connected Field Service technical webinars

Announcing new technical webinars that will rapidly strengthen your Business Applications technical knowledge base. These technical webinars are available to you as an MPN member at no cost and are planned, as well as delivered, by Microsoft Partner Technical Consultants.


Adopting the right CRM system: Business Central, Customer Engagement, Microsoft Power Platform – Understanding the differences and integration options between the CRM applications is crucial in offering customers their best solution. Dynamics 365 provides modular Business Applications, giving organizations the flexibility to adopt technology to improve business outcomes.


Technical Deep Dive on Connected Field Service – Dynamics 365 for Field Service allows organizations to deliver onsite service to their customer’s locations. Connected Field Service is an application allowing for data synchronization between Dynamics 365 and Azure IoT, supporting the implementation of a predictive service model to field service organizations within the same platform.  


In this session, you will learn key benefits to offer complete and proactive, with field service operations, solutions to your customers. You will explore the integration of Connected Field Service with both Azure IoT Central, as a software-as-a-service (SaaS), and Azure IoT Hub, as a platform-as-a-service (PaaS) solution. Furthermore, advanced IoT scenarios and options of extending by code with out-of-the-box solutions, as well as low-code development for connecting to Azure IoT Central, will be showcased.


Explore the full technical journey available to help you build your Business Applications practice by connecting with Microsoft Partner Technical Consultants remotely through technical webinars and consultations at aka.ms/technicaljourney.