CSP Resellers

Office 365 validation for government workers (microsoft.com)   I understand the process of signing up as a GCC CSP partner and verifying customers for GCC.  What are the requirements for support staff for these customers? Does the support staff need to reside in the USA? Can a US Citizen that is FBI background checked but residing in another country be able to support these customers?  Is there a document somewhere that details out the support requirements for GCC customers? I haven't found one yet.  ... View more

Does anyone know if an Indirect Reseller can have access to the Partner Center API via the Indirect Provider? ... View more

After attending two MCPP training sessions, and reading the documentation under Solutions Partner in Partner Center, Introduction to the Solutions partner program - Partner Center | Microsoft Docs I still have questions about how scoring works. Are there plans to provide training sessions that focus specifically and in detail on scoring requirements, eligibility and how to read the reports?  For example, understanding monthly consumption values, criteria for deployments,  baselines etc. etc.    I understand that some partners may be fully familiar with the topic, but for those of us who are not, it would be really helpful, and save time submitting support tickets to get clarification on why certain customers are not being counted towards scoring.   ... View more

None of our CSP tier 2 customers are showing in the Solutions Partner Modern Work - SMB membership page. They show on the competencies pages and on the incentives pages, but not solutions partner modern work smb. Strangely, old tier 1 customers that we are no longer associated with and that we didn't move to tier 2 are still showing.   Any other partners that used to be CSP Tier 1 and were forced to Tier 2 last year missing all of their Tier 2 customers from the solutions partner qualification calculations?   I've had a partner center ticket open for this for 2 weeks and they seem to have no idea about the Solutions Partner system (or the different CSP tiers) at all. Every interaction with them seems to result in me teaching them, not them providing anything towards a solution. For example, they insisted I ask my indirect provider for our Microsoft Invoice; predictably the provider refused. Then in the next response, the support person asked for it again. Another example: they insisted that Deployments and Usage growth are only calculated for new licenses that have been sold in the last 12 months.   If any CSP Tier 2 partner that was previously Tier 1 reads this, I would love to know if the Modern Work - SMB calculations are or are not working for you.   Thanks! ... View more