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Midori
Microsoft

TIPS & TRICKS: How to create an Azure Support Request

STEP-BY-STEP:  AZURE BREAK/FIX TECHNICAL SUPPORT REQUEST

 

If you are having an Azure technical issue or have an issue with your Azure subscription/billing, follow these simple steps to create an Azure Support Request:

 

1. Login to https://ms.portal.azure.com/

2. Select the ? in the upper right-hand corner of the Portal

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3. Select New support request which will take you to the New support request blade:

 

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4. Basics:

a. Select the Issue type, e.g. Technical, Billing, Quotas, Subscription management:

 

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b. Select your Subscription (there may be several listed):

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c. Select Service you are having an issue with:

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d. Select the Resource, i.e. specific instance that you need help with:

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NOTE: if your instance is not listed because it was created in the Classic portal you can still choose General question.

 

e. Choose your support plan, which should be Azure Support Plan - Standard and select Next.

 

5. Problem:

a. Choose the Severity. Break/Fix Support is available 24x7 in English for Severity A service requests or during business hours for Severity B & C.

b. Choose the Problem type. The available options will be set based on the Service you selected in the last section.

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c. Choose the Category based on the Problem type previously selected and the issue you need help with:

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Fill out the information with as much detail as possible and include the time frame in which the issue is occurring. If available, please upload any relevant logs or screenshots, etc.

 

6. Contact information:

a. Review and confirm the information in the Contacts section, update as needed and set the preferred contact method which will determine how the engineer will first contact you:

 

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b. Select the Create button.

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