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Responding to COVID-19: Partner guidance and resources.

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Community Manager

Responding to COVID-19: Partner guidance and resources

As the world responds to the outbreak of COVID-19, our thoughts are with the people affected and the medical professionals working around the clock to help those most at need. At Microsoft, we’re working to do our part by ensuring the safety of our employees, striving to protect the health and well-being of the communities in which we operate, and providing technology, tips and resources to our customers and partners to help them do their best work while remote.  

 

Many of our partners and customers have asked us to share the details of how we enable remote work for such a large workforce. Read more from Gavriella Schuster in her March 16 blog here and her April 2 blog update here or post your questions and discussions below. 

41 REPLIES 41
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Visitor 1

Re: Responding to COVID-19: Partner guidance and resources

Hello,

 

We got the email with the E1 promo with Teams in response to the demand for remote workforce solutions. It mentions that we can get a code to send out to link the offer to our account, but no one knows how to get the code. Please advise asap.

 

https://docs.microsoft.com/en-us/microsoftteams/e1-trial-license?WT.mc_id=email

 

Thanks!

 

 

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Community Manager

Re: Responding to COVID-19: Partner guidance and resources

Hello @H-Desk ,

 

Thank you for your message.

Allow me to check this internally and will get back to you as soon as possible.

 

Kind regards,

Andra

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Community Manager

Re: Responding to COVID-19: Partner guidance and resources

Hi @H-Desk ,

 

I looked over the documentation and below are the available scenarios. Can you indicate what is your scenario, please?

You have to work through Partner Center to get the Passcode and in scenario 3 you need to submit a case with support.

 

  1. All customers – Microsoft Teams CSP trial. Partner-initiated trial available through Partner Center. This trial has a 1,000-seat limit.
  2. Managed Microsoft customers – Office 365 E1 Trial offer. Customer requests passcode from Microsoft account manager.
  3. Customers with no Microsoft account manager and more than 1,000 seats – Office 365 Trial offer. Partner requests passcode from Partner Center Support. Click CSP, then select Cannot find an offer in the catalog.
  4. End users – Microsoft Teams Free and Teams Exploratory Experience. Users can sign up directly.

Thank you,

Andra

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Level 2 Contributor

Re: Responding to COVID-19: Partner guidance and resources

Hi Andra,

 

Am I correct in thinking this doesn't apply to MAPS level partners?

 

Thanks,

Phil

 

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Community Manager

Re: Responding to COVID-19: Partner guidance and resources

Hi @philstubbington ,

 

Great question!

I have shared this query internally and as soon as I get a response, will get back on the thread with an update.

 

Thank you,

Andra

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Community Manager

Re: Responding to COVID-19: Partner guidance and resources

Hi @philstubbington ,

 

If you are MAPS, you should be able to use the offer. You need to be in Partner Center (so need to have migrated from PMC).
You can use the Direct Office 365 E1 trial which is already live and available, please see below:
For customers who don’t align to the CSP Trial, partners can now get access to the Office 365 E1 Trial for them. Partners can log in to Partner Center Support, click on CSP > Cannot find an offer in the catalog.
 
Hope this helps,
Andra
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Level 2 Contributor

Re: Responding to COVID-19: Partner guidance and resources

Hi Andra,


So, that's option 1 or option 3 in the list above?  It's quite confusing 😞

I'll take a look at let you know if I encounter any problems.

 

Thank you 🙂

 

regards,

Phil

 

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Community Manager

Re: Responding to COVID-19: Partner guidance and resources

Hi @philstubbington ,

 

That would be option 3 from the list above.
For reference I am adding the paragraph from Gavriella Schuster`s letter:

 

Enabling Teams

  • Teams is a pivotal part of the remote work experience, and Microsoft is committed to making Teams available to everyone.
  • We recommend that partners lead with the CSP Trial, as this is the only experience that partners can initiate and manage. Please see details in our news article.
  • For customers who don’t align to the CSP Trial, partners can now get access to the Office 365 E1 Trial for them. Partners can log in to Partner Center Support, click on CSP > Cannot find an offer in the catalog.
  • Virtual delivery options are now available across all Microsoft 365 Partner Accelerator workshops. Join our webinar on March 19, for details and best practices for delivering workshops using Microsoft Teams.
  • For more information on supporting your customers with remote work, visit the Microsoft 365 partner blog.

Yes, let me know if you encounter any issues.

Andra

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Level 2 Contributor

Re: Responding to COVID-19: Partner guidance and resources

Hi Andra,

 

So, as a MAPS partner, option 3 is the only option, and that's for over 1000 seats?

 

We have no offer for a MAPS partner for prospective new customers?

 

Thanks,

Phil

 

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Microsoft

Re: Responding to COVID-19: Partner guidance and resources

@philstubbington For a CSP reseller partner (regardless if MAPS or not), Option 1 and 3 is possible. The end customer can also use option 4 (And you as service partner of this customer might be able to do it on his behalf). 

For Option 3, this can cover such a high number of seats, how many licenses you get depends on the actual need of the customer

All options are also available for a prospective new customers, actually option 4 is specifically targeted for new customers. 

option 2 & 3 is atcually the same offering, only a different channel how this is being made available.

 

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Community Manager

Re: Responding to COVID-19: Partner guidance and resources

Hi @philstubbington ,

 

I was referring to the fact you should use the same guidance from point 3, to get this access, as mentioned in my earlier reply: For customers who don’t align to the CSP Trial, partners can now get access to the Office 365 E1 Trial for them. Partners can log in to Partner Center Support, click on CSP > Cannot find an offer in the catalog.

You are saying this is not working for you in Partner Center?

 

I noted the language feedback, this is helpful, allow me to address this internally.

 

Thank you,

Andra

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Level 2 Contributor

Re: Responding to COVID-19: Partner guidance and resources

Hi Andra,

 

Thank you.  Being fairly new to the Microsoft world from a Partner perspective (although 20+ years from a customer perspective) the terminology is a little confusing - even for someone whose first language is English, spends a lot of time with commercial lawyers and has had responsiblity for supplier management in the past 😉

 

Thanks,

Phil

 

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Microsoft

Re: Responding to COVID-19: Partner guidance and resources

Things are changing fast these days, for CSP Resellers Option 3 will be much more simple beginning tomorrow, as just anounced here: https://www.microsoft.com/microsoft-365/partners/news/article/support-your-customers-with-remote-work

 

NEW! CSP Office 365 E1 trial. New partner-initiated trial available through the Cloud Solution Provider (CSP) program. This trial has a 3,000-seat limit. We recommend partners lead with this trial because it’s the only partner-initiated experience. This new trial will be available to transact starting April 1; the CSP Teams trial will also continue to be available.

 

 

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Level 1 Contributor

Re: Responding to COVID-19: Partner guidance and resources

Hello Andrea, and thanks for the opportunity

I tested this option with one of my customer and work perfectly.

Just one thing, with this license i cannot use the meeting feature

In the image below(Italian version) i can use "Calendario"(Meetings) with Office 365 Business Premium License

In the second the feature "Calendario"(Meetings) is not avaiable for the license Microsoft Teams Commercial Cloud

Immagine.png

I don't know if i miss something

 

Thanks 

 

Regards

 

Matteo Tagliaferro

 

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Community Manager

Re: Responding to COVID-19: Partner guidance and resources

Good day @tagliaferro ,

 

Thank you for your message.

That is a very good question. Perhaps you can check this resource, while I ask this internally. 

Also, @JanoschUlmer is this something you can advise on? 

 

Please note the letter from Gavriella Schuster has been updated: https://blogs.partner.microsoft.com/mpn/responding-to-covid-19-partner-guidance-and-resources/?ln=en-us.

 

Have a great day ahead,

Andra

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Community Manager

Re: Responding to COVID-19: Partner guidance and resources

Hi @tagliaferro ,

 

Getting back on this thread and apologies for the delay, after I read more about the options inlcuded.

As per this link : https://products.office.com/en-us/microsoft-teams/free my understanding is that scheduled meetings (calendar) is not included in the free version. 

 

Thank you,

Andra

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Level 1 Contributor

Re: Responding to COVID-19: Partner guidance and resources

Hi @Andra,

and thank you for the check

the customer is currently using teams via the 1 month free 365 business premium version to test all the features.

 

Thank you again

 

Best regards

 

Matteo

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Community Manager

Re: Responding to COVID-19: Partner guidance and resources

Hi @tagliaferro,

 

Ok thank you for clarifying, I checked a different documentation. 🙂

What version of Exchange is the customer using?

As per the below, please see page 6, Calendaring functionality in Teams will not be supported if organizations are not using Exchange Online or a supported version of Exchange On-Prem (Exchange 2016 CU3+ or Exchange 2013 CU17+).

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Level 1 Contributor

Re: Responding to COVID-19: Partner guidance and resources

Is there any consideration for MAPS subscribers who are effected? I'm working round the clock presently and the vast majority of that labor is unpaid, trying to support remote workers (mostly county and relief workers), deploying vlans and sourcing hardware. I'm hemorraging personal cash into my business and am living on credit. My MAPS renewal window ends in 3 weeks, and unless federal relief arrives before then, I'm not going to be able to pay my MAPS renewal.

 

Is there any relief for businesses like us? Without some flexibility, 2020 will most definitely be the year my MS partnership ends.

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Visitor 1

Re: Responding to COVID-19: Partner guidance and resources

We have the Small and Mid Market Cloud Solutions Competency, which requires a certain number of "new" O365 clients.  Right before our renewal period started we were informed that we were one short for the Competency. Then when we started working on that I saw this is the post:

Competency extension

  • We’ve heard from many partners that it’s challenging to meet requirements and renew existing competencies in the current climate. To help you focus on supporting your customers, if your competency anniversary date is between January 1 and June 30, 2020, we are extending your existing competency or competencies through your next anniversary date in 2021. You will need to take action in Partner Center to take advantage of the extension. Information specific to your organization will be available in Partner Center later this month.

Does this apply to the Small and Mid Market Cloud Solutions Competency? Since I am showing one o365 customer short of the competency, I can not renew my membership, which I have to do by 5/2!

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Level 1 Contributor

Re: Responding to COVID-19: Partner guidance and resources

As you progress your Trillion dollar business, I am yet to see ANY financial assistance from Microsoft for both myself and my customers. You have taken COVID 19 and turned it into a marketing opportunity. 

 

Your advice to suspend user accounts to reduce their costs is a disgrace. At the moment, a number of my clients have been crippled by COVID. My business is providing support to these customers at no cost but we are wearing the license fees. We may not see payment for these. 

 

I think your behaviour during COVID is not the type of behaviour one expects from a partner. You should have that title removed from your websites. 

 

You were doing so well prior to this. 

 

What are you plans to provide financial assistance to our clients that are suffering during COVID?

 

 

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Level 1 Contributor

Re: Responding to COVID-19: Partner guidance and resources

*slow clap*

 

As a business in the same position, I agree with OxyIT's sentiment entirely. 

 

Unless Micro$oft decides to step up to the plate and support my efforts to help *our mutual customers* through this crisis unfettered, I see no reason why I should sell and support their products.

 

Keep in mind that the partner program itself is a profit-generating program for M$, and we pay a premium just for the "privilege" of selling and supporting your products. Why should I shell out $500 this month to support a company that does nothing to support my own during times of Crisis? While other companies are stepping up to the plate for their community, M$ is simply raking in the cash while giving nothing back.

 

That's not the kind of company I choose to support, and I will happily migrate my clients out if the tide does not turn very soon. After all... We consultants are trusted advisors, and our customers will follow *us*. Don't forget who owns the customer relationship, and who is doing the hard work to provide continuity support during these hard times. It's darn sure not you, Microsoft. 

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Microsoft

Re: Responding to COVID-19: Partner guidance and resources

@tagliaferro : Sorry for the late answer - for completeness, there is now a 6-Month Office 365 E1 trial available via CSP, this does solve the calendar issues that might occur you are using the Teams trial with no Exchange Online currently. The E1 trial does somehow replace the Teams trial

 

https://docs.microsoft.com/en-us/microsoftteams/e1-trial-license#how-to-get-an-e1-trial-license

https://aka.ms/CSPE1OfferFAQ 

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Community Manager

Re: Responding to COVID-19: Partner guidance and resources

Hi @DocP ,

 

Thank you for your query!

 

Information specific to your organization is available in Partner Center. 

Indeed, if your competency anniversary date is between January 1 and June 30, 2020, we are extending your existing competency or competencies through your next anniversary date in 2021. 

You will need to take action in Partner Center to take advantage of the extension.

 

Hope this helps,

Andra