Nonprofit response to COVID-19

[NicoleAfek]

For partners working with nonprofits, the Tech for Social Impact team will continue to share information and resources specific to this sector in relation to our COVID-19 response.

Many nonprofit and IGOs are on the front lines of the global Coronavirus health crisis. Their employees and volunteers need to stay productive and connected to be effective. We always want to be helpful to our customers – especially during these challenging times. 

Below are the latest resources and guidance.

 On March 12, Justin Spelhaug, GM for Tech for Social Impact, announced Office 365 E1 for 6 months for nonprofit volunteers. This is in addition to the Nonprofit paid and donated SKUs available to all eligible nonprofits and the Office 365 E1 commercial offer. 

This is not a campaign and we will not be doing major promotion of this announcement. 

Volunteer offer details 

• Office 365 E1 trial offer for nonprofit volunteers is available up to 2,000 seats. 
• Trial available for 6 months for free. 
• The nonprofit, not the volunteer, must initiate this offer for their volunteers via their admin. 
• At T-60 days before end of trial, Microsoft will communicate that the trial will end in 60 days and provide guidance on moving to other SKUs. 

How to access the offer 

Managed customers: 

Managed customers should work with their TSI Account team to access this offer. 

Unmanaged customers who have not yet registered/completed eligibility check: 

1. Customer must register, complete Microsoft’s eligibility check, and sign the nondiscrimination policy. 
2. Once the nonprofit has registered and is deemed eligible, they should follow steps 1-4 below. 

Unmanaged customers who have registered/are eligible: 

1. Eligible nonprofit contacts tsiteamsforall@microsoft.com to request the “Office 365 E1 Volunteer offer”. 
2. TSI team reviews request (24-36 hour SLA). 
3. TSI team validates eligibility, raises the promo code, then emails promo code directly to nonprofit requester. 
4. Nonprofit submits promo code in Office Admin Portal to access the offer. 

Additional Partner resources 

• Calling and Meetings in Microsoft Teams 
• Adapting to Changing Work Environments is a new digital marketing campaign coming soon - sign up at aka.ms/DMCOnDemand and follow the
• Modern Workplace [Nonprofit] channel
• Join the Partners for Social Impact Community 

Customer resources 

Productivity and Collaboration

• Support remote work with Teams https://docs.microsoft.com/en-us/MicrosoftTeams/support-remote-work-with-teams
• Crash Course in Microsoft Teams (this content is gated) https://nonprofits.tsi.microsoft.com/Crash_Course_in_Microsoft_Teams/

• Empowering care teams with new tools in Microsoft 365 https://www.microsoft.com/en-us/microsoft-365/blog/2020/03/06/empowering-care-teams-with-new-tools-in-microsoft-365/
• Microsoft Teams video training https://support.office.com/en-us/article/microsoft-teams-video-training-4f108e54-240b-4351-8084-b1089f0d21d7

Azure and Windows

• Azure Maps COVID-19 Dashboard https://github.com/rovin-ms/covid19
• Bing Covid Tracker https://bing.com/covid

• 5 ways Azure AD can help enable remote work https://techcommunity.microsoft.com/t5/azure-active-directory-identity/top-5-ways-your-azure-ad-can-help-you-enable-remote-work/ba-p/1144691

Business Apps / Power Platform Solutions

• Power Virtual Agents - Building a Crisis FAQ bot blog - https://powervirtualagents.microsoft.com/en-us/blog/building-a-crisis-faq-bot-using-power-virtual-agents/ 
• PowerApps template for crisis communication blog https://powerapps.microsoft.com/en-us/blog/crisis-communication-a-power-platform-template/

Webinars and training

• Webinar: Online Remote Meeting by Microsoft https://www.youtube.com/watch?v=nJf_kQZMlgs&feature=youtu.be
• Training Course: Teams 101 – Getting Started training course from TechSoup https://techsoup.course.tc/catalog/course/teams-101
• Training Course:
• Resources and Webinar: Prepare. Respond. Serve from Tech Impact and 501Commons https://preparerespondserve.org/

Please reply to this thread if you have specific questions or comments. We will provide more information as it becomes available.

[NicoleAfek]

PROCESS UPDATE:

With the creation of the Commercial Office 365 E1 Trial on CSP, we can now confirm that this same Office 365 E1 Trial SKU can be used to provide Volunteer licencing for eligible nonprofits. 

Please refer to the guidance below for the best way to help your eligible nonprofit customers access the Office 365 E1 Trial for their volunteers. 

Managed customers should speak to their TSI Account team to access these offers within their Enterprise Agreement. 

Advice for partners using CSP 

Unmanaged customers that have previously registered/are eligible for nonprofit licensing

1. Assuming the partner has access to the existing tenant*, then add the Office 365 E1 Trial (Offer ID c0c1386f-4a95-466b-8974-cefd71414def) to the customers tenant 
   *If not, then associate to the tenant by sending a relationship request in the normal way 

Unmanaged customers that have not yet registered/gone through nonprofit eligibility check 

1. Customer must first register, go through Microsoft’s eligibility check and sign the non-discrimination policy 

1. Once the nonprofit has registered and is deemed eligible, send a relationship request to access the tenant on CSP in the normal way 

1. Then add the Office 365 E1 Trial (Offer ID c0c1386f-4a95-466b-8974-cefd71414def) to the customers tenant 
    

Advice to share with nonprofit using Web Direct (And not wishing to migrate to CSP) 

Unmanaged customers that have previously registered/are eligible for nonprofit licensing 

1. If nonprofit does not have a Microsoft sales rep but has previously registered with Microsoft Tech for Social Impact and are eligible for nonprofit offers from Microsoft,  ask them to contact tsiteamsforall@microsoft.com to request the “Office 365 E1 Volunteer offer”* 

1. TSI team will review request (24-36 hour SLA) 

1. TSI team validates eligibility, raises the promo code, then emails promo code directly to nonprofit requester 

1. Nonprofit submits promo code in their Office 365 Admin Portal to get access to the trial offer 
    
   *Details needed are 1) Customer Name, 2) Customer Country, 3) URL/Domain, 4) Office365 Tenant Domain, 5) Number of seats needed. 

Please refer your customers to our latest blog at aka.ms/SupportingNonprofits and review and share the COVID-19 Resource Guide for Nonprofits for a list of the assets available to help nonprofits at this time of crisis.