Dynamics 365 Customer Engagement IUR instance has disappeared

[Anonymous]

Hi, All

It seems my instance of Dynamics 365 Customer Engagement IUR for Partners is no longer available in my Office 365 portal.

I have attached 3 screenshots to illustrate the error I am getting.

1) I definitely have the correct license and administration rights allocated to me.

2) The issue started when I deleted a Sandboxed instance of Dynamics 365, intending to start a new one from scratch.

Any ideas on where I can go for help on this?

Thanks

Stephen

[Anonymous]

Hi @Anonymous! Sorry that you're having trouble. @Anonymous is this something you can help with?

[Anonymous]

Hello @Anonymous,

Please log a support case in Office 365 Partner Admin Center, providing all details and print screens.

thank you

[Anonymous]

Hi, Roxana

That is exactly what I did do.

Here's the thread:

From: Iryna Shvydyuk (NBO-Recursos em Tecnologia de) [mailto:v-irshvy@microsoft.com]
Sent: Monday, 12 February 2018 12:45
To: stephen.kane@itdynamics.co.za
Cc: casemail@microsoft.com
Subject: RE: [REG:118020917621353] Error when trying to access my Dynamics 365 Admin Initial Response

Hello Stephen,

Above all, thank you for your time.

As discussed, due to incorrect support topics, this service request was routed to the team that deals with Portal Add-on. Therefore, it is currently being transferred to the correct support team. Additionally, all the information gathered during the remote session was added to the case notes.

Thank you in advance.

In a meantime, if you have any doubts or concerns, please don’t hesitate to contact me.

Best regards,

Iryna Shvydyuk Support Engineer Dynamics 365 Customer Services and Support

Office: +351 (21) 0491896 v-irshvy@microsoft.com

Regional Lead & Technical Advisor | Joao Ridrigues (Joao.Rodrigues@microsoft.com) +351 (21)0491153

Global Lead| Bobby Lalonde (bolalo@microsoft.com) +1 (469) 7754444 4444

From: Iryna Shvydyuk (NBO-Recursos em Tecnologia de)
Sent: 12 de fevereiro de 2018 10:19
To: 'stephen.kane@itdynamics.co.za' <stephen.kane@itdynamics.co.za>
Cc: MSSolve Case Email <casemail@microsoft.com>
Subject: RE: [REG:118020917621353] Error when trying to access my Dynamics 365 Admin Initial Response

Hello Stephen,

URL: http://support.microsoft.com/help

Pin: 369253

Best regards,

Iryna Shvydyuk Support Engineer Dynamics 365 Customer Services and Support

Office: +351 (21) 0491896 v-irshvy@microsoft.com

Regional Lead & Technical Advisor | Joao Ridrigues (Joao.Rodrigues@microsoft.com) +351 (21)0491153

Global Lead| Bobby Lalonde (bolalo@microsoft.com) +1 (469) 7754444 4444

From: Iryna Shvydyuk (NBO-Recursos em Tecnologia de)
Sent: 12 de fevereiro de 2018 09:31
To: 'stephen.kane@itdynamics.co.za' <stephen.kane@itdynamics.co.za>
Cc: MSSolve Case Email <casemail@microsoft.com>
Subject: [REG:118020917621353] Error when trying to access my Dynamics 365 Admin Initial Response

Hello Stephen,

Thank you for contacting Microsoft Support. My name is Iryna Shvydyuk.  I am the Support Professional who will be working with you on this Service Request. You may reach me using the contact information listed below, referencing the SR number 118020917621353.

If you have any questions or concerns, please let me know.

Best Regards,

Iryna Shvydyuk Support Engineer Dynamics 365 Customer Services and Support

Office: +351 (21) 0491896 v-irshvy@microsoft.com

Regional Lead & Technical Advisor | Joao Ridrigues (Joao.Rodrigues@microsoft.com) +351 (21)0491153

Global Lead| Bobby Lalonde (bolalo@microsoft.com) +1 (469) 7754444 4444

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Thank you.