Transactional update for Office E1

[STS]

Many nonprofit and IGOs are on the front lines of the global Coronavirus health crisis. Their employees and volunteers need to stay productive and connected to be effective. We always want to be helpful to our customers – especially during these challenging times.

Yesterday, Justin Spelhaug, GM for Tech for Social Impact, announced Office 365 E1 for 6 months for nonprofit volunteers. This is in addition to the Nonprofit paid and donated SKUs available to all eligible nonprofits and the Office 365 E1 commercial offer announced last week.

This is not a campaign and we will not be doing major promotion of this announcement.

Volunteer offer details

• Office 365 E1 trial offer for nonprofit volunteers is available up to 2,000 seats.
• Trial available for 6 months for free.
• The nonprofit, not the volunteer, must initiate this offer for their volunteers via their admin.
• At T-60 days before end of trial, Microsoft will communicate that the trial will end in 60 days and provide guidance on moving to other SKUs.

How to access the offer

Managed customers:
Managed customers should work with their TSI Account team to access this offer.

Unmanaged customers who have not yet registered/completed eligibility check:

1. Customer must register, complete Microsoft’s eligibility check, and sign the nondiscrimination policy.
2. Once the nonprofit has registered and is deemed eligible, they should follow steps 1-4 below.

Unmanaged customers who have registered/are eligible:

1. Eligible nonprofit contacts tsiteamsforall@microsoft.com to request the “Office 365 E1 Volunteer offer”.
2. TSI team reviews request (24-36 hour SLA).
3. TSI team validates eligibility, raises the promo code, then emails promo code directly to nonprofit requester.
4. Nonprofit submits promo code in Office Admin Portal to access the offer.

Partner resources

• Calling and Meetings in Microsoft Teams
• Check the community regularly for updates on all things nonprofit
  
  

Customer resources

• Webinar: Online Remote Meeting by Microsoft
• Training Course: Teams 101 – Getting Started training course from TechSoup
• Resources and Webinar: Prepare. Respond. Serve from Tech Impact and 501Commons

[NicoleAfek]

PROCESS UPDATE:

With the creation of the 'Commercial Office 365 E1 Trial' on CSP, we can now confirm that this same Office 365 E1 Trial SKU can be used to provide Volunteer licencing for eligible nonprofits. 

Please refer to the guidance below for the best way to help your eligible nonprofit customers access the Office 365 E1 Trial for their volunteers. 

Managed customers should speak to their TSI Account team to access these offers within their Enterprise Agreement. 

Advice for partners using CSP 

Unmanaged customers that have previously registered/are eligible for nonprofit licensing

1. Assuming the partner has access to the existing tenant*, then add the Office 365 E1 Trial (Offer ID c0c1386f-4a95-466b-8974-cefd71414def) to the customers tenant 
   *If not, then associate to the tenant by sending a relationship request in the normal way 

Unmanaged customers that have not yet registered/gone through nonprofit eligibility check 

1. Customer must first register, go through Microsoft’s eligibility check and sign the non-discrimination policy 

1. Once the nonprofit has registered and is deemed eligible, send a relationship request to access the tenant on CSP in the normal way 

1. Then add the Office 365 E1 Trial (Offer ID c0c1386f-4a95-466b-8974-cefd71414def) to the customers tenant 
    

Advice to share with nonprofit using Web Direct (And not wishing to migrate to CSP) 

Unmanaged customers that have previously registered/are eligible for nonprofit licensing 

1. If nonprofit does not have a Microsoft sales rep but has previously registered with Microsoft Tech for Social Impact and are eligible for nonprofit offers from Microsoft,  ask them to contact tsiteamsforall@microsoft.com to request the “Office 365 E1 Volunteer offer”* 

1. TSI team will review request (24-36 hour SLA) 

1. TSI team validates eligibility, raises the promo code, then emails promo code directly to nonprofit requester 

1. Nonprofit submits promo code in their Office 365 Admin Portal to get access to the trial offer 
    
   *Details needed are 1) Customer Name, 2) Customer Country, 3) URL/Domain, 4) Office365 Tenant Domain, 5) Number of seats needed. 

Please refer your customers to our latest blog at aka.ms/SupportingNonprofitsand review and share the COVID-19 Resource Guide for Nonprofits for a list of the assets available to help nonprofits at this time of crisis.  

[STS]

Microsoft has made a number of program changes to support partners in their response to the ongoing COVID-19 situation, and on May 4th new requests of the Office 365 E1 CSP 6 months Trial offer were discontinued. This means that we need to revert to the original guidance to help a nonprofit access the Volunteer offer.

A reminder of the Volunteer Offer:

On March 12th Justin Spelhaug, GM for Tech for Social Impact, announced the Office 365 E1 6-month Trial for nonprofit volunteers offer and reminded nonprofits of our paid and donated SKUs for their employees. These employee and volunteer offers are in addition to the Office 365 E1 offer made available to commercial customers, including the UN, a week earlier.

Details of the volunteer offer:

• Office 365 E1 Trial offer for nonprofit volunteers up to 2000 seats
• Trial available for 6 months for free
• The nonprofit, not the volunteer, must initiate this offer for their volunteers – admin initiated
• At T-60 days before end of trial, we will communicate with nonprofits that the trial will end in 60 days and provide guidance on moving to other SKUs

Guidance history:

At the time of launch, the provided advice to access the E1 6-month trial for commercial or nonprofit volunteer was to request a Promo Code and then apply that to the customers tenant. Then in early April a new Commercial ‘Office 365 E1 Trial’ on CSP was created and we gave the advice that the CSP Trial could be used to provide the Volunteer offer for eligible nonprofits.

However Microsoft has since made a number of program changes to support partners in their response to the ongoing COVID-19 situation, and on May 4th new requests of the Office 365 E1 CSP 6 months Trial offer have been discontinued, and the company has introduced new promotions for commercial customers via paid SKUs for Office 365 E1 and Microsoft 365 Business Basic (formerly Office 365 Business Essentials). Those promotions will give customers 6 months free when committing to an annual subscription.

Hence to continue to provide the Volunteer offer for nonprofits we have reverted to the original guidance. So please refer to the information below for the best way to help your eligible nonprofit customers access the Office 365 E1 Trial for their volunteers.

Guidance for customers and partners:

A. Managed customers should speak to their TSI Account team to access these offers within their Enterprise Agreement.
B. Unmanaged Customers that have previously registered/are eligible

1. If nonprofit does not have a Microsoft sales rep but has previously registered with Microsoft Tech for Social Impact and are eligible for nonprofit offers from Microsoft. Ask them to contact tsiteamsforall@microsoft.com to request the “Office 365 E1 Volunteer offer”*
2. TSI team will review request (24-36 hour SLA)
3. TSI team validates eligibility, raises the promo code, then emails promo code directly to nonprofit requester
4. Nonprofit submits promo code in Office Admin Portal to get offer

 C. Unmanaged Customers that have not yet registered/gone through eligibility check

1. Customer must first register, go through Microsoft’s eligibility check and sign the non-discrimination policy
2. Once the nonprofit has registered and is deemed eligible, customer sends email to tsiteamsforall@microsoft.com to request the “Office 365 E1 Volunteer offer”*
3. TSI team will review request (24-36-hour SLA)
4. TSI validates eligibility, raises the promo code, then emails promo code directly to nonprofit requester
5. Nonprofit submits promo code in Office Admin Portal to get offer

*Details needed are 1) Customer Name, 2) Customer Country, 3) URL/Domain, 4) Office365 Tenant Domain, 5) Number of seats needed.

Please refer your customers to our latest blog at aka.ms/SupportingNonprofits and review and share the COVID-19 Resource Guide for Nonprofits for a list of the assets available to help nonprofits at this time of crisis. Note, for more information about the commercial offers please review this Partner FAQs document.