Hero Banner

Announcement Discussions

Stay up to date on latest Microsoft Partner-related announcements

Level 1 Contributor

Transfer Authenticator App to new phone?

I have new phone and have restored all the accounts from backup... BUT now need to rescan QR codes:


"Action required scan the qr code provided by your organization to finish recovering this account"


Where do you generare NEW QR code for the Partner Centre?



Visitor 1

Excellent website


@itsupportJAZZ : It is not generated specifically for Partner Center, but for the user account in the AzureAD tenant where you use Partner Center. E.g. you could do to https://aka.ms/mfasetup or myaccount.microsoft.com to generate new QR codes for MFA/Authenticator App, just log in with the same account as you use for Partner Center. You would need to use phone or SMS as 2nd factor for entering there of course.


Hopefully I understood the issue correctly, if not please reach out again.


Kind regards, Janosch (Note: Leaving role as of March 2023, don't expect further answers. Connect with me via LinkedIn: https://linkedin.com/in/janoschulmer)
Level 1 Contributor

@JanoschUlmermany thanks https://aka.ms/mfasetup  allowed me to add a new Authenticaion option.


Perhaps there could be a link in the Profile sections of the Partner Centre. Currently the only option is to change Password and recommends logging out

"Change your password

Sign out of Partner Center. Select Sign in, choose your user name, then select "Can't access your account?"
Community Manager

I'm not sure if @JanoschUlmer could direct us to a resource here or not, but it's worth a shot. 🙂