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ANZ’ Partner Zone discussions

A dedicated area for Australian and New Zealand partners to connect around local content and ask questions.

Level 1 Contributor

Advice on who to contact to fix "Account Verification" issue in MS Partner Portal - cannot provision any client Microsoft 365 licenses

After being a partner for 15+ years, the MS Partner Portal is recently reporting an "Account Verification" issue, and won't let me renew / agree to the Microsoft Partner Agreement.

I needed to supply business and domain verification documents, which I've done and uploaded via the Portal, but the "Legal Info" section is still stuck at "Employment Verification".


I have called 132058 (3,1), which just has a recorded message that no-one is available for Partner Support, and to lodge an online support request on the Partner Portal.


I've lodged multiple support ticket requests on the Partner Portal, which have just sat open for about a week now with no response, and the message: "We’re currently experiencing delays in responding to support requests for CSP in EMEA. Thank you for your patience and understanding."


This is urgent, as I have a client waiting for over a week, for whom I can't provision any additional Microsoft 365 licenses! Ingram Micro Cloud Support just direct me to the Microsoft Partner Portal to signup/agree to the MPA.


Help ! Are there any other support avenues I can try to get this sorted ?





Level 1 Contributor

Thanks to the Microsoft Partner Support representative who called me today and worked through the issue. Account verified, and all sorted now.