[Webinar Series] Customer Insights

Dear Partners,


You've are invited to join us for our Customer Insights webinar training series so you can learn more about Dynamics 365 Customer Insights and how it can help your organisation get actionable, contextual insights derived from customer data.


On the day of each webinar, you will have the chance to ask questions to one of our Business Applications Specialists from Microsoft Australia. Learn more about each webinar by clicking the links below:


1. Critical components of a customer experience initiative
Tuesday, 7th April 2020 11:00 AM - 11:30 AM (AEST)
Join us for a continuing conversation about who should be involved in the definition of a buyer’s journey and the role of company culture as you create a customer experience strategy.


2. Ensuring the success of your customer experience initiative
Wednesday, 22nd April 2020 | 1:00 PM - 1:30 PM (AEST)
Join us for a conversation around how brands that can deliver on promises they make about their products and services can reap the rewards of long-term customer engagement. You’ll also discover how to increase customer retention, revenue growth, and loyalty.


3. Personalised Experiences with a 360-Degree View of Your Customers
Tuesday, 5th May 2020 | 11:00 AM - 11:30 AM (AEST)
Unify your data across sources to get a single view of customers, optimise customer engagement, and discover insights that drive personalised experiences.

Lee-ann Dias
BizApps - Partner Technical Architect, Microsoft